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How to generate support zip

I need to create a support zip file. How can I do that?

2 answers

1 accepted

2 votes
Answer accepted

Hi @Tom Hadlett ,

in order to create a support zip file you should do the following steps :

To create a support zip go to  > General Configuration > Troubleshooting and support tools  > Create support zip.

See Create a Support Zip for more information on which files are included in the support zip file. 

Hope this helps,


@Tom Hadlett , are u a Confluence System Admin?

I don't know that! How can I check?

Please @Tom Hadlett ask to someone within your organization and verify that you are a Confluence Admin otherwise you can not go ahead with this activity

I'm now and admin so I can generate support files. Thanks @Fabio Racobaldo _Herzum_ 

your're welcome @Tom Hadlett 

HI @Fabio Racobaldo _Herzum_ 

I am admin for confluence .we are using cloud. 

I would like to create a support zip  file in confluence.

I have gone through the document which you have shared "Create a support Zip" In that they have mentioned "Atlassian troubleshooting and support tools add on".

We are not using add-on's. do we have any alternative to get this?

Please help, Thank you in advance.

As Per the document  we need to follow the below steps.

Confluence go to > General configuration > Trouble shooting and support tools (under administration)

If I click on Confluence (Cloud) >General configuration >  I am unable to find anything related to creating zip file.

Please help me.

Hi @Aarohi ,

could instances have not option to hgenerate support zip. Atlassian team can access all information on your cloud instance.

HI Fabio racobaldo,

Thank you for your quick reply,

I am trying to reach the atlassian team over the email.but the mails could not be delivered.

I would like to discuss  more queries related to licenses and billing.

Please help me with the mail Id.



Hi @Aarohi ,

here the link to contact Altassian support team.

Thnaks @Fabio Racobaldo _Herzum_ for you quick reply. Unfortunately I can't see General configuration. Please help

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