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How to fully delete an app on Confluence? (

Mark Aiello
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Oct 03, 2023

I installed a this app on Confluence and did not like it. I believe I already uninstalled it in the application manager, but the app is still there and the "uninstall" button is not clickable anymore (greyed out) 

I was using a trial of it, and it still has several weeks left. I've already clicked "managed subscription" and canceled it. It still shows in my applications. 

The problem is that I can no longer link sharepoint links to confluence without this app getting in the way. I get a popup from this app asking me to login to sharepoint. I just want it gone so that I can insert links to sharepoint again. 

2 answers

1 vote
Community Leader
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Oct 03, 2023

Hi @Mark Aiello 


There was a similar post


If you end the subscription, should be able to uninstall the app. Perhaps,to raise a support ticket to remove it from the backend. 


Sometimes I do encounter strange quirks similarly because of browser cache. Perhaps try incognito to see if the app is still showing prior to raising a ticket.

0 votes
Lorenzo Manfredini
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Oct 04, 2023

Hi @Mark Aiello ,

I am working for Communardo products and I would like to give you a tip about how to solve your current issue.

If there are any problems with the installation/uninstallation process, you should contact Atlassian directly. Our guess is that our app may still be used on a page somewhere and therefore uninstalling it is not possible. You should check this and remove all app macros first.

Best regards
Communardo Support

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