How to download a backup copy of Confluence?

[Mirja Mattinen]

I tried the following:

Space tools - Content tools - Export - HTML - Normal export

But it has been in "Starting" state for 3 hours and 0 % is complete.

What could be the issue?

[Manoj Gangwar]

Hi @Mirja Mattinen 

Welcome to the Atlassian Community!! 

Please refer the below document. 

https://confluence.atlassian.com/doc/back-up-a-site-152405.html

[Mirja Mattinen]

I have system administration permits (I have all the permits checked)

Problem is persisting, but I am trying to export HTML copy, not XML.

What could I do to solve this?

[Manoj Gangwar]

I would suggest you to raise a support case with atlassian vendor and attached the logs for further troubleshooting. 

[Mirja Mattinen]

Ok, could you send me a link where to do that?

[Manoj Gangwar]

You can raise a request on

https://support.atlassian.com/

[Mirja Mattinen]

[Mirja Mattinen]

its not letting me submit a ticket, I am the site admin. 

??

[Manoj Gangwar]

You may try in another browser. Everyone can submit the ticket after login on support.atlassian.com