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How to disable watches for a specific user?

David Dube

In our instance, we have a user account associated with someone no longer associated with the company. Before they left, they did not turn off their watches... as a result, the mail queue gets filled up with errors due to the email address no longer being valid.

Any suggestions on how to avoid getting any errors? Change the email address associated w/the user to /dev/null?

Regards,

Dave

Accepted answers

Andrew Frayling

Hi Dave,

If you deactivate the user by removing them from confluence-users that should stop the emails. If that doesn't work you can remove the notifications directly from the database with:

DELETEFROMNOTIFICATIONS WHEREusername = '<user's name>';

Information taken from http://confluence.atlassian.com/display/CONFKB/Removing+Watches+for+a+Deleted+User

Hope that helps,

Andrew.

All comments

unknown

Not the easiest way but you can go to each issue the person is watching and remove them. Here's how:

http://confluence.atlassian.com/display/JIRA/Watching+and+Voting+on+an+Issue

Read through the section and you'll see directions on how to remove people from watch lists.

There's probably a bulk way to do it as well from that user's account. . .

David Dube

That works for Jira... in my case (which I forgot to specify) is for Confluence.

Andrew Frayling

Hi Dave,

If you deactivate the user by removing them from confluence-users that should stop the emails. If that doesn't work you can remove the notifications directly from the database with:

DELETEFROMNOTIFICATIONS WHEREusername = '<user's name>';

Information taken from http://confluence.atlassian.com/display/CONFKB/Removing+Watches+for+a+Deleted+User

Hope that helps,

Andrew.

David Dube

Thanks Andrew!

Jim Birch

Under admin, open the user, delete all their project roles, and remove them from any groups, including confluence-users*. They can recieve notifications unless they have rights.

* I have a group called confluence-defunct-users that I put old users in, primarily to mark them as old accounts, so I actually add them to this and remove them from anything else.

David at David Simpson Apps

Install the "Confluence SU" plugin. Search for the user in Confluence Admin | Manage Users, then switch user to become that user. Next, turn off all the watches in the usual manner.

Barbara Green

Removing groups is probably the quickest way, but if you wanted to make sure, couldn't you reset the password, and then log in and manage the account that way?

Barbara

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