In Confuence Cloud (if you are using the default groups), they can set you up as a user and add you to the 'administrators' group.
If they also want to give you permission to manage users and billing information, they can also add you to the 'site-admins' group.
You can read about the various default groups and permissions here: https://confluence.atlassian.com/cloud/manage-groups-744721627.html
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