How to accept an app request?

[Tomas Huber]

Hi

I am administrator of my Confluence cloud product and I would like to install several apps (Lucidchart, draw.io and Prolaborate). As an admin I have to create an "app request" as well. Or is there a direct way to install the apps?
When I make the app request as admin, I cannot install it later. On the detail page of the app there is the state "app requested". But I do not see where to install it. How can I make this as an admin?

Thanks,

Tom

[Sayed Bares _ServiceRocket_]

@Tomas Huber welcome to the community!

Only site administrators will be able to install an app.

If you are site admin then follow the steps mentioned in this documentation:

• https://confluence.atlassian.com/upm/managing-user-requests-for-marketplace-apps-781394968.html

[Tomas Huber]

This is what I did. But I cannot install the apps requested, if I requested myself. I expect to have a button "install" or something, but this is not shown. There is a message "app requested" and no install button.

[Sayed Bares _ServiceRocket_]

@Tomas Huber Looks like you are only Confluence Product admin not  a site admin. If you really want to have the ability to install an app then ask your Organization administrator to add you as a site admin.

[Tomas Huber]

@Sayem I am org-admin. There is no group called site admin. this is maybe because we are still on the free plan?

[Tomas Huber]

Anybbody with an idea how to solve this? I am now on a paid plan and still I cannot accept the app requests. The role "site admin" does not seem to exist. 

[Rodrigo]

Hello Tomas,

If you switched to the standard plan you can now also create support requests directly with Atlassian, that way they could help you to solve this directly.

• Atlassian Support

Good luck!