How to accept an app request?

Tomas Huber August 16, 2023

Hi

I am administrator of my Confluence cloud product and I would like to install several apps (Lucidchart, draw.io and Prolaborate). As an admin I have to create an "app request" as well. Or is there a direct way to install the apps?
When I make the app request as admin, I cannot install it later. On the detail page of the app there is the state "app requested". But I do not see where to install it. How can I make this as an admin?

Thanks,

Tom

1 answer

2 votes
Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2023

@Tomas Huber welcome to the community!

Only site administrators will be able to install an app.

If you are site admin then follow the steps mentioned in this documentation:

Tomas Huber August 16, 2023

This is what I did. But I cannot install the apps requested, if I requested myself. I expect to have a button "install" or something, but this is not shown. There is a message "app requested" and no install button.

Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2023

@Tomas Huber Looks like you are only Confluence Product admin not  a site admin. If you really want to have the ability to install an app then ask your Organization administrator to add you as a site admin.

Tomas Huber August 16, 2023

@Sayem I am org-admin. There is no group called site admin. this is maybe because we are still on the free plan?

Tomas Huber August 21, 2023

Anybbody with an idea how to solve this? I am now on a paid plan and still I cannot accept the app requests. The role "site admin" does not seem to exist. 

Rodrigo
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August 22, 2023

Hello Tomas,

If you switched to the standard plan you can now also create support requests directly with Atlassian, that way they could help you to solve this directly.

Good luck!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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