It sounds like you have a misconfigured User direcotry connection. We have the following document that talks about configuring your Confluence to pull users from LDAP.
Whenever anyone creates a support ticket with us with an LDAP problem we ususally ask for a Directory Configuration Summary and an LDIF of a user that should be a part of that direcotry. The Directory Configuration Summary can be obtained from your Confluence Admin > User Diretories page.
An LDIF is a bit harder to obtain. Below you will find a link to an external site detailing how to obtain and read an LDIF.
Personally, I use Apache Directory Studio to interact with LDAP directories. You should be able to right click a user and select "Export as LDIF"
With these two pieces of information you can compare your connector with your directory structure to make sure that attributes are being populated as expected.
thanks for your early reply.
tha logs give me error := ERROR [TP-Processor3] [user.impl.delegation.DelegatingGroupManager] getGroups Failed to retrieve groups for user [LDAP_Dellt] from group manager:
class com.atlassian.user.impl.cache.CachingGroupManager. Continuing with remaining managers.
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