How does the disable function work on the new admin panel

I've spent 30 mintes and looked at all the forums and I can't figure out:

If a user is disabled or not

How to disable a user

How to reenable a disabled user

Please help!!!

5 answers

1 accepted

Amow,

It seems that is not possible to recheck the box on the instance, because you’ve more users using license than is available for your instance, looking at your screenshot you can check the (-17 remaining).

The simple way to check how many people are in the instance is to check through Application Access, then you can check every one that the access the Confluence :)

Could you please let me know witch is the way that you are looking these people as activated? If it’s from People Directory, you can run the content index on your confluence:

https://confluence.atlassian.com/display/DOC/Content+Index+Administration

Kind Regards,

Henrique Lechner

0 vote

Hi!

This page of the documentation will help you on how to disable an user and check if he is disabled or not and to reenable it again.

Go to the user's profile and choose Administer User.

Administer user screen

In this screen you'll be able to spot if the user is disabled and disable it by pressing the disable button.

Cheers,

Rodrigo

Rodrigo - this is documentation for the old User Interface. It worked fine but the new one makes no sense (see image below). THis rolled out last week. Can you please re-review my questions and help me figure out how to use it effectively?

hi Amow,

It seems that this would be a ondemand instance since I can't replicate the same screen on a confluence 5.5.2 version which is the same as the documenation I've sent before.

For confluence standalone you can disable the user by cliking in the disable link, however on ondemand you should uncheck the application accessof that user as Henrique said below.

Cheers,

Rodrigo

Hi Amow,

The recommended way to disable the user it’s simple: just uncheck the application access of the user and remove the user’s group, then the user will not be able to login and also the license will be released.

To disable the Alex Arevalo user you can uncheck the Confluence box and remove the groups: confluence-users, country-gt, prialto-tc, users. then this user won’t be able to login.

And to reenable is just to use the reverse order, enable the application access and add the user on groups again :)

Kind Regards,

Henrique Lechner

Thanks henrique - you have explained it as I understood it as well. I have the following issues:

- I can't recheck the box (unable to re-add back)

- I don't understand how many people i have left

- people that are deactivated / disabled previously are showing as active now

I have to file a bug ticket as this is causing major issues

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Asked 4 hours ago in Confluence

What are the resources that you use to learn more about Atlassian Products?

I am gathering information about resources available for Atlassian product knowledge transferring for a presentation in our local Atlassian User Group. I want to group them in four categories From ...

36 views 3 3
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you