How does Confluence handle multiple mentions

Hi community!

Can anybody tell me how Confluence behaves if a user is mentioned regularly (twice a week) on the same page? 

We have complains about not being informed via mail or workbox and looking for an explanation. 

The user is mentioned regularly on the same page from same user. 

Everythink else is working fine. No other troubles with mentions. 

Thank you!

Matthias

 

2 answers

0 votes
Ann Worley Atlassian Team Jul 18, 2017

The at-mention should send a notice every time. Maybe the recipient's email client is threading the notices so they look like one message, or else directing them to spam?

Please test with another account to see if this is only impacting a certain user or if it is instance-wide. That will help us isolate the issue.

Hello Ann, 

your right and we agree: It should.
Well, we think it should.

But it doesn't.

We've tried on a lot of confluence instances:

  • Our own prod system (6.1)
  • Our stage system (6.1)
  • My lokal eval installation (6.3.x)
  • Workmades lokal installations (5.9, 6.1, 6.2)
  • Customers system: (5.10)
  • Cloud!!!

There's never a second email or 2nd (updated) information in the workbox.

Regards!

Matthias

mention.PNG

According to the latest Confluence documentation (https://confluence.atlassian.com/doc/mentions-251725350.html), notifications for mentions do only work once on each page: 

  • Mention notifications - A notification is sent to the people you mention the first time you mention them, but not for subsequent mentions. If you need to catch someone's attention, and you've already mentioned them, try sharing the page with them instead.

Does not make much sense from my point of view, but seems to be this way.

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