How does Confluence handle multiple mentions

Hi community!

Can anybody tell me how Confluence behaves if a user is mentioned regularly (twice a week) on the same page? 

We have complains about not being informed via mail or workbox and looking for an explanation. 

The user is mentioned regularly on the same page from same user. 

Everythink else is working fine. No other troubles with mentions. 

Thank you!

Matthias

 

2 answers

This widget could not be displayed.
Ann Worley Atlassian Team Jul 18, 2017

The at-mention should send a notice every time. Maybe the recipient's email client is threading the notices so they look like one message, or else directing them to spam?

Please test with another account to see if this is only impacting a certain user or if it is instance-wide. That will help us isolate the issue.

Hello Ann, 

your right and we agree: It should.
Well, we think it should.

But it doesn't.

We've tried on a lot of confluence instances:

  • Our own prod system (6.1)
  • Our stage system (6.1)
  • My lokal eval installation (6.3.x)
  • Workmades lokal installations (5.9, 6.1, 6.2)
  • Customers system: (5.10)
  • Cloud!!!

There's never a second email or 2nd (updated) information in the workbox.

Regards!

Matthias

mention.PNG

This widget could not be displayed.

According to the latest Confluence documentation (https://confluence.atlassian.com/doc/mentions-251725350.html), notifications for mentions do only work once on each page: 

  • Mention notifications - A notification is sent to the people you mention the first time you mention them, but not for subsequent mentions. If you need to catch someone's attention, and you've already mentioned them, try sharing the page with them instead.

Does not make much sense from my point of view, but seems to be this way.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

343 views 2 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you