How do I use a subdomain to redirect to my cloud Confluence page?

[Gordon Susteon]

We have a domain registered using Route53 for various company internal services. I am trying to add a subdomain for our cloud Confluence page so that people can go to wiki.companyname.com and it redirects to our Confluence page. I've verified that the DNS record was successfully created in Route53 and that it propagated to DNS servers, but the site can't be reached when I navigate to it in my browser. Any suggestions? Is there anything that needs to be configured on the Confluence side to allow this kind of redirect?

[Stavros_Rougas_EasyApps]

@Gordon Susteon the person who clicks on wiki.companyname.com has permissions to see the subsequent Confluence page? Have you tired different pages to redirect to as a test, in different spaces, not a homepage?

We have an app that redirects from Confluence, this part is definitely complicated, can't create an actual 301. My point is Confluence is not WordPress even if many user expect it to work like a website.

[Gordon Susteon]

@Stavros_Rougas_EasyApps , yes, I'm trying to test it myself and I have access to the Confluence page as I'm the admin. I can directly access the companyname.atlassian.net/wiki/home URL in a browser, but not when I go to wiki.companyname.com, even though DNS record lookup indicates that the two URLs are correctly mapped in DNS servers.

[Stavros_Rougas_EasyApps]

@Gordon Susteon this applies for all Confluence pages?

[Gordon Susteon]

@Stavros_Rougas_EasyApps yes