How do I stop Confluence from thinking there are sub-pages for a page

Jake Grinsted August 15, 2022

Steps to reproduce:

  • Create a page with some content and publish it.
  • Next to that page's name in the sidebar, click the + icon to add a page.
  • Do not name or add any content to the new page - instead just click Close.

Now, the page you created in Step 1 will have an arrow next to it instead of dot, indicating that more pages exist under it. But they don't.

Here's an example - "Authentication & User Management" does NOT have any sub-pages, but it's still showing an arrow.

Screen Shot 2022-08-15 at 10.50.59 PM.png

Attempted resolutions:

  • Refreshing.
  • Looking for a draft page as suggested places like this and outlined here.
  • Creating a sub-page WITH content and then deleting it.

But sadly, I just can't get rid of the arrow.

Huge problem? No. But it's frustrating for those of us who like order haha... and it's also confusing for users who expect to see something under the page when they open the arrow.

Any ideas? Thanks!

4 answers

7 votes
Sara Nannery
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2023

I was having this problem myself and found a work around.

I archived the page with the 'faulty' arrow, then restored it.

The arrow disappeared and returned just with the dot.

Hope it works for others!

mathieu_dumoulin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2023

This actually works well except you lose the position of the page inside the parent so you have to move it back to where it was.

Like # people like this
Celine Hau May 4, 2023

Thanks @Sara Nannery this works and is easy enough!

@mathieu_dumoulin actually now you'll get a popup when you need to restore the archived page that asks you if you want to put it back from where it was last, so you won't lose the position!

Like # people like this
Claudia Lorente
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 8, 2023

It works perfectly, thanks for the help @Sara Nannery ! 

0 votes
gaston.haro@pedidosya.com
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 16, 2022

Same problem here

0 votes
Brian Berkley
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 23, 2022

@Jake Grinsted - Not sure if this answers your issue, but I make a copy of the page that has the unwanted sub-page arrow which now creates a page with the heading of "Copy of" your filename.  I delete the page with the unwanted sub-page arrow and then remove the "Copy of" from the page I just created so it has the original filename.  I now have a Confluence page without the sub-page arrow.  

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 16, 2022

Hi @Jake Grinsted ,

welcome to the Atlassian community!

Please raise a ticket to the Atlassian support https://support.atlassian.com/contact/#/ so that Atlassian team can investigate on this bug.

Fabio

Jake Grinsted August 16, 2022

Hi @Fabio Racobaldo _Herzum_ - thank you for replying.

While I completely understand Atlassian not providing direct support for those of us using their Free licenses, it seems odd to me that they also don't want us informing them of bugs. But "Technical issues and bugs" are bundled together in the form that you linked me to... which then results in the message below.

So I came to the Community as prompted, but I do agree that this would be of more use to Atlassian as a bug report. Do you know of any Atlassian staff who monitor these forums and could convert this to a bug report?

 


Screen Shot 2022-08-16 at 3.52.30 PM.png

Bryan Conner
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 17, 2022

Over a month and no comment on this. As a potential customer evaluating the product, this is disappointing to see. I ran into this same issue today and was hoping to find a resolution.

Like # people like this
Christopher Kennedy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 20, 2022

Also having the same issue (re: unremovable subpage arrows) with no resolution. 

Like # people like this
mrylander
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 17, 2022

I am also experiencing this issue, but I cannot file a bug report since: 

Only Confluence admins, billing contacts, and technical contacts can create support requests for Confluence.

Like Kaely Culbertson likes this
Shawn Yockey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 30, 2022

Good News! I'm having this same issue, and I'm our technical contact! I have submitted a request for all of us. I'll be sure to update you with their response. - Cheers

Like # people like this
Shawn Yockey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 5, 2022

Official Response I've gotten...

 

CONFCLOUD-74459 - Creating a draft of a child page without both a title and a page body will not display it in the page tree

Workaround

If you realize that you inadvertently clicked the plus sign "+", when the new page opens you can go to the three dots "..." menu at the top right and select Delete unpublished page and no blank draft will be created.
If you click Close on the page the draft will be created and currently there is no known workaround for this behavior. A workaround will be added here when available.
The empty drafts are scheduled to be auto-deleted every 60 days.

Like # people like this
Jake Grinsted December 5, 2022

Thank you @Shawn Yockey ! Great to see this receive some official attention. Much appreciated.

Jake

Like # people like this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events