How do I recover the Confluence Admin user?

I have recently upgraded our Atlassian applications running on a Windows 2008 server (JIRA now 5.0.6, Bamboo now 4.2, FishEye now 2.8.0 and Confluence now ) and have experienced a number of problems with Bamboo, FishEye and Confluence sharing JIRA users.

It appears that application names in JIRA User Server were somehow changed during one of the upgrades (refer to one of my earlier questions at https://answers.atlassian.com/questions/88766). After removing and re-adding FishEye and Bamboo applications, JIRA User Server seems to be working as expected, but Confluence is proving more difficult.

To cut a long story short, something I have done whilst trying to configure the Application Link between Confluence and JIRA and the JIRA User Server settings has disabled (or removed) the Confluence user code that I had previously used for Confluence administration, which means that the links between the applications cannot be restored.

How do I recover the previous Confluence administration user - or create a new one?

1 answer

1 accepted

Thank you David - that seems to have done the trick.

When I next logged on to JIRA, I saw the same symptoms that were present in my previous question where the name of the confluence application (JIRA User Server) had been modified by some process that I was not aware of. It had become Confluence - localhost - [GUID].

However, there remain one or two problems. It appears that I can no longer 'swap' seamlessly between Confluence and JIRA.

For example, if I wish to create a new page in Confluence for linking from a JIRA issue, I get logged out of JIRA when I login to Confluence to create the document. Once the document is complete, I log back in to JIRA (which it would seem now logs me out of Confluence) and link the document to a JIRA issue. When I click the link in JIRA I get a message (from Chrome) which says it cannot connect to http://localhost:8080.

Why it is using localhost I do not know, but since both applications are running on the same server I would expect localhost to work correctly.

David Simpson Community Champion Sep 23, 2012

Check the server base URLs are correct in both JIRA & Confluence admin.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

682 views 21 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you