How do I limit the knowledge articles that a user can see when using the portal

Jose Rivas May 15, 2023

Hello Community,

I am building out our knowledgebase and making a push to be used by our entire organization. I am really hoping to build out a nice Self Help section where my users can go and find articles written for them so they can resolve their own issues. How do I limit the portal so that they can only see articles that are written for them and not pull up the articles that i have deemed to be internal only?

Thanks!

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Mayur Jadhav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2023

Hello @Jose Rivas ,

You can add the restrictions on the pages. You can add group or individual so that they can only see those spaces.

 

Regards,
Mayur

Jose Rivas May 16, 2023

Thanks. Where do I to specifically point my customer portal only to this space?

Jose Rivas May 18, 2023

Thanks @Mayur Jadhav  This pointed my in the right direction and I was able to figure it out. Easier than I thought!

Like Mayur Jadhav likes this

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