How do I include the draw.io diagram when exporting whole page to Word or PDF?

When using the standard "Export to Word" I get a word doc with all the text of my page and just a blank spot where the diagram would be. When exporting to PDF I get a broken image in the space instead. Is there a way to include the diagram in the export? 

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The image used to embed in PDF and Word is attached to the page where the diagram exists. Do you have permissions to view that image?

Thanks David. I can see the .png representation of the diagram in the list of attachments. To which yes, I do have permissions to view.

I think we'll need to see some more details of the page here. Could you submit a service desk ticket at https://desk.draw.io/servicedesk/customer/portal/9/create/28 please so we take get those details privately?

To follow up, the issue was related to https://jira.atlassian.com/browse/CONF-26153, not something specific to draw.io.

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