How do I fix this error that is caused by the password reset

[Marcel Krist]

Hello guys,

when I'm resetting my password with confluence. This error occures.

com.atlassian.crowd.exception.runtime.OperationFailedException: org.springframework.ldap.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A1254, problem 5003 (WILL_NOT_PERFORM), data 0 ]; nested exception is javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A1254, problem 5003 (WILL_NOT_PERFORM), data 0 ]; remaining name 'cn=xxx,ou=xxx,ou=_xxx,dc=xxx,dc=local'
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:318)

caused by: org.springframework.ldap.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A1254, problem 5003 (WILL_NOT_PERFORM), data 0 ]; nested exception is javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A1254, problem 5003 (WILL_NOT_PERFORM), data 0 ]; remaining name 'cn=xxx,ou=xxx,ou=_xxx,dc=xxx,dc=local'
    at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:212)

caused by: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A1254, problem 5003 (WILL_NOT_PERFORM), data 0 ]; remaining name 'cn=xxx,ou=xxx,ou=_xxx,dc=xxx,dc=local'
    at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3227)

[Dave Theodore [Coyote Creek Consulting]]

I'd start troubleshooting with this Atlassian doc.