How do I add the rest of Jira OnDemand Users to Confluence OnDemand?

I've been using JIRA OnDemand for at least a year now, and just last week, I added Confluence OnDemand, ensure to add it to the same OnDemand grouping so that I could import my users and have the same URL for my dashboard. It worked, except

  • Only 4 of the 9 users I have are now able to access Confluence. They can log in to and are redirected to their JIRA dashboard, but when they click on the Confluence tab, a message appears saying that they do not have permissions to use Confluence.
  • When I go to the "People" tab at the top of the Confluence page, I only see the 4 users who are able to access Confluence.
  • Everyone has the "confluence-users" group, yet the only people that seem to be able to access Confluence are those who have the "site-admins" group enabled (admittedly, this may be a custom group - I don't remember creating it). Also, this may be coincidental.
  • On the permissions page for the spaces I have created, I can both see and have permissions enabled for each individual user as well as the confluence-users group, but this seems to only affect whether they can view/edit once they have permission to Confluence at all.
  • In the global user admin, in the "Application Access" tab, I can see that everyone has application access to both JIRA and Confluence. To be sure, I granted the permission for everyone.

This all seems to be to no avail, as once again, the other 5 users cannot use Confluence. Is there a setting I'm missing, or does this sound like a bug?

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Sounds like the same issue as https://answers.atlassian.com/questions/267579- I'm having the same problem!

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