How do I add the rest of Jira OnDemand Users to Confluence OnDemand?

I've been using JIRA OnDemand for at least a year now, and just last week, I added Confluence OnDemand, ensure to add it to the same OnDemand grouping so that I could import my users and have the same URL for my dashboard. It worked, except

  • Only 4 of the 9 users I have are now able to access Confluence. They can log in to and are redirected to their JIRA dashboard, but when they click on the Confluence tab, a message appears saying that they do not have permissions to use Confluence.
  • When I go to the "People" tab at the top of the Confluence page, I only see the 4 users who are able to access Confluence.
  • Everyone has the "confluence-users" group, yet the only people that seem to be able to access Confluence are those who have the "site-admins" group enabled (admittedly, this may be a custom group - I don't remember creating it). Also, this may be coincidental.
  • On the permissions page for the spaces I have created, I can both see and have permissions enabled for each individual user as well as the confluence-users group, but this seems to only affect whether they can view/edit once they have permission to Confluence at all.
  • In the global user admin, in the "Application Access" tab, I can see that everyone has application access to both JIRA and Confluence. To be sure, I granted the permission for everyone.

This all seems to be to no avail, as once again, the other 5 users cannot use Confluence. Is there a setting I'm missing, or does this sound like a bug?

1 answer

1 accepted

0 votes
Accepted answer

Sounds like the same issue as I'm having the same problem!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Dec 18, 2018 in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

503 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you