We recently migrated from confluence server to cloud and have run into a rather annoying (and problem causing) issue: We have two developers with the same first and last names, and we can no longer differentiate them in mentions.
In server you could use UPN/user name in the mention and the correct person would show up. In Cloud you seemingly can only use display name and you get both of them....In our case they are both developers in the same division, but different teams, and are now missing important things because people are just guessing one.
We use Access and AD/SCIM sync, so its not like I can just go and change their names. I suppose we could ask IT to change their display names to first middle last or something like that, but that seems like it shouldn't be needed.
Has anyone else run into this and how did you overcome it?
<update> Inspecting the page data we discovered that the field "data-mention-name" is set to UPN/user name for one of the users (ie jbsmith) and the display name (ie James Smith) for the other...is seems if we could update this field somehow to be user name for both it would start working again.
<update 2> After looking at a bunch of random users' data-mention-names (myself included) it seems that perhaps this is somehow tied to existing Atlassian account setups and isn't re-set to our AD data when we migrated to Atlassian Access control of our domain? Names seem to be all over the place.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.