How can I uninstall an app before the end of the trial period?

[Fabrice Lallemand]

Hello Community,
I installed an app for evaluating it, after cancelling the subscription from the billing section, it is impossible to unistall it before the end of the trial period. The button is grayed.
I would like to deactivate it in order that nobody use it during the remaining time.

Anyone has an idea or a solution?
Thanks a lot

[Sushant Verma · Accepted solution]

Hi @Fabrice Lallemand 

Welcome to the community!

To understand why it is disabled and greyed, please hover over the 'Uninstall' button, and you will see a tooltip. The possible case for this is, the app may have an active subscription. and you would need to unsubscribe to uninstall the app.

Hope it helps!

Regards,
Sushant Verma

[Fabrice Lallemand]

Hello @Sushant Verma

thank for replying, when I go over the button it's written "you can unistall only after cancelling free trial".
When I go to the Subscription details, impossible to force the cancellation! I have to wait until a certain date and I don't want to continue using it anymore!

At least be able to disable it!

 

[Sushant Verma]

@Fabrice Lallemand You have to wait till the active subscription.

Regards,
Sushant Verma

[Fabrice Lallemand]

@Sushant Verma OK, it's not really smart! Because when you get a trial is to try not to deploy for all users, isn't it? So I'm gonna wait...
Any chance to submit an enhancement request to Atlassian?

Thanks for your answer

[Sushant Verma]

@Fabrice Lallemand You can contact https://support.atlassian.com/

Might be they will disable it from backend and will help you!

Regards,
Sushant Verma

[Aurelien Essig]

This is indeed highly counter productive.

We are stuck with multiple apps we wanted to try but cannot uninstall. 

[Bill Barksdale]

Same here.  Got a trial app.  Decided very quickly that it wouldn't meet our needs.  But I can't remove it for another 29 days.  We should be able to force an uninstall before the subscription ends.

[Joris Vleminckx]

+1

[Alex Redovian]

Absolutely insane policy.  This is why we want to get out of Jira.  What could possibly be the logic of making people wait to get rid of an App they don't want?

Complete garbage Atlassian

[Joris Vleminckx]

We had an  app whose trial ended on 28/11/23. Today, 28/11, I went to the apps page  in Jira and still the uninstall button for this particular app was greyed out.

In the subscription page for the app apparently it was just showing billing information, but it has a "..." menu, where a cancel subscription could be found. This option allowed me to cancel the subscription starting from 29/11, so probably tomorrow I can uninstall the app...

I am unsure whether this option was available before.

[Joris Vleminckx]

Update: Today I had a look again at the Jira apps page and finally the uninstall button wasn't greyed out anymore, so I could successfully remove the app.

IMHO this process shouldn't be so difficult: it really seems geared to people forgetting about their trial plugin installations and start paying...

[Megan H]

I actually have this same problem with Comala Document Control.  Canceled the subscription during the 30day trial period, but the Uninstall button is disabled - apparently through the end of the original trial period.  I did reach out to AppFire and they advised that it is an Atlassian control.  So now we're trying to implement a new approval process and we cannot uninstall the one we did not choose to move forward with.  Absolutely UNACCEPTABLE

[Camron Matthews]

Having the same issue, except I want to go from Comala Document Control to Comala Document Management. Atlassian, why is this a thing?

[Anthony Fabbricatore]

Deeply obnoxious policy. +1 to the above. It's not exactly a "trial" if I'm stuck with it for 30 days cluttering my team's UX when we know within a few hours that an app is garbage.

[Micheal Planck]

I still have an app cluttering up my UX, months after the trial period expired and it was cancelled.

Let me know if you figure out how to fix that.

[JK]

Please, 

This is the most backwards decision ever.

Our Jira is clogged with bloated functionality from trials that became apparent didnt meet our needs with 10 minutes.

Now we are stuck with them for 30 days before I can remove their functionality???

If we can't uninstall, can  you at least let us DISABLE them?

[Mehdi Meziane]

+1
Very confusing for users and make it too risky to try apps...

[Dario Valiant Casilli]

+1! This doesn't make any sense, you should be able to cancel the trial and remove the app without waiting 30 days... it wasn't like this a couple of years ago (last time I used jira), this definitely seems counter productive. Opening a support case

[Klaus Schobesberger]

+100, makes it unacceptable to try out apps on a productive system.

[Micheal Planck]

The good news is, no one in my company will ever trial an app again. The punishment is too great; if we're not ready to pay for it upfront, we won't even look at it.

That was the goal of this policy, right? So you should be happy that it's working!

[J_ Gordon]

+1

[Megan H]

+1

[Paolo Boniotti]

senseless and very annoying commercial policy, please allow us to remove the apps immediately without waiting for the trial period to expire!

[Boyan Xu]

It's just so stupid to forbid uninstallation, which turns trial into irreversible risk. 

[Sussi Åström]

+1

[Benjamin Črnjak]

+1

[Stanislav Shumlianskyi]

+1

[Peace admin]

+1