How can I tell if a user has downloaded an attachment?

user1647473884182 April 2, 2020

We put important files (certificates, etc) on Confluence pages for customers with user accounts to download. Once downloaded we then need to delete the files so we need a method of determining when the attached file has been downloaded. Is there any app/add-on which can show this?

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Nic Brough -Adaptavist-
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April 13, 2020

There are a couple of apps designed for tracking views, but they cannot tell if a file was downloaded, viewed in line or previewed - those actions all look like downloads.

user1647473884182 April 14, 2020

Is there anything at the tomcat or Apache levels that would indicate a download had been served?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2020

If you are behind a proxy, you can enable logging of the urls hit and you'll see that preview and "open" are different.

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user1647473884182 April 20, 2020

Thanks for that.

RJ Foltz February 14, 2024

Jira is collecting votes for this enhancement as other users are needing this functionality also.  Please vote.  

[JRACLOUD-75654] Audit log for attachment downloads and views - Create and track feature requests for Atlassian products.

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