How can I reactive my account for a free version

[María Jose Ortiz]

I want a free account, but they cancelled my subscription and want to charge me now. How can I fix it? 

[Jessica · Accepted solution]

Hi @María Jose Ortiz 

I can see that you mentioned you fixed it and we're happy to know this is no longer an issue for you!

I can see that you have multiple sites, so in case you need to make changes in more than one, please feel free to follow the steps mention in our documentation below:

• Manage your subscription for Standard and Premium plans 

In case you are unable to make changes to any of the sites, please check with your billing admin if they can make the changes on your behalf, in case you are still not listed as a billing admin.

You can check if your account is a billing admin by accessing the admin.atlassian.com > billing for the site you wanna check, or accessing directly https://admin.atlassian.com/billing address. :)

If you need any additional help or instructions please don't hesitate to contact us!

Cheers,
Jessica

[María Jose Ortiz]

Thank you, Jessica, I have access to all my sites, but thank you for your time and for sharing the documentation, I will take a look. 

[María Jose Ortiz · Accepted solution]

Thank you! I fixed it!

[Tansu Akdeniz · Accepted solution]

Hi @María Jose Ortiz 

Welcome to the community.

Since we can't see your subscription details/history, it might be better for Atlassian to investigate it.

[Martin Garbade]

I have the exact same problem. However, the answers here don't help me. I am the billing manager of our companies confluence account. However, I cannot change the plan of concluence since it's listed as "inactive". When I click on "reactivate" it says, I should contact support. 

I filled out some form, but didn't even get a confirmation email that I created a ticket and that anyone will get back to me. 

Neither didn't I find any help telephone number. I guess in my case I should be able to get some support by a human.