Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,417
Community Members
 
Community Events
168
Community Groups

How can I initialize 2-factor Authentication for some users?

Hello!!

 

This is Brad Kim in LGU+.

There are some users not to login JIRA/confluence because they forget the password for 2-factor authentication.

 

How can I initialize 2-factor authentication for users?

The users are seomn@lguplus.co.kr, je.son@dfy.co.kr.

 

Thank you

Brad

 

1 answer

0 votes

Hi Brad Kim,

You can try the guideline here https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

at topic Your emergency recovery key doesn't work or you've lost it.

Or if you're org admin, you can send a support request for your user here https://support.atlassian.com/contact

Hope this helps!

Dear Dang,

 

I'm admin for my org.

How can I support to fix the issue for users??

I cannot understand your answer.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events