Hello!!
This is Brad Kim in LGU+.
There are some users not to login JIRA/confluence because they forget the password for 2-factor authentication.
How can I initialize 2-factor authentication for users?
The users are seomn@lguplus.co.kr, je.son@dfy.co.kr.
Thank you
Brad
Hi Brad Kim,
You can try the guideline here https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/
at topic Your emergency recovery key doesn't work or you've lost it.
Or if you're org admin, you can send a support request for your user here https://support.atlassian.com/contact
Hope this helps!
Dear Dang,
I'm admin for my org.
How can I support to fix the issue for users??
I cannot understand your answer.
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