How can I give Atlassian my money?

[Matt Pierce]

Our service says that the payment method we have on file is expired.  We want to update it but unfortunately have no options to do so.  The interfaces says I need to be a billing admin which I am, but unfortunately I have no options to provide a new credit card anywhere.  

I really want to give Atlassian my money but they wont let me?

[Nicolas Grossi]

@Matt Pierce Welcome! you might take a look at this link: https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

HTH

Nicolas

[Matt Pierce]

Thank you Nicolas, unfortunately that left hand menu does not exist for me under billing.  It is completely blank.  When I click on Products I see the following options.

User access settings

Product URLs

Release Management

Product updates

Release tracks

Sandbox

[Kristian Klima]

Hi @Matt Pierce 

For some reason, I often encounter guides that work for SOME but not for me, because I don't see what I'm supposed to see :)

So here's how it works on my private Confluence.

1. In your Confluence, click that 9 dot sqyare thing in the top left corner, then click Administration.
2. You should see Billing tab in the top navigation bar. Click Billing.
3. When the list of your products displays, choose one, ideally the one that you pay for, and click Manage.
4. This will take you the Products tab - and you should see Billing items on the left.
5. Click Billing details
6. And there you should be able to Edit your payment details.

[Matt Pierce]

Thank you Kristian,

So I actually am the billing admin of three accounts.  With two of them I am able to access this section and do so by your instructions.  That is also how I have accessed it in the past.  Go to billing, choose one service that we pay for and then click on billing details in the left.  On this one account though that does not work.  There is no left hand menu or option to change billing details at all.  Rather it just shows a link to billing admins where my account is listed.

I think there is something broken on the back end for this instance.  I would likely need someone with access to help me out.  It appears though that there are no support routes.  Likely we will just take a backup of our data and let the instance die.  Set up another one or just use another solution.  No real options I am afraid.

[Matt Pierce]

ok so I found the issue.  I set my account to single sign on using Google auth.  While logged in with single sign on I could not see billing options.  I could see everything else but not the actual card.  However, when I popped in incognito window and used local auth or Atlassian's IDP and logged in, the billing options were there.

Not sure why this would work like this.  It is one account using two different auth methods, but apparently that is the difference?

[Kristian Klima]

Actually @Matt Pierce 

I've experienced having my own ghost account on my own Confluence - probably because signed in both via Google federation and via my Google email. It's weird and I need to take a closer look.