Accidentally a user of a space restricted the viewing of the space's home page to a few people only. Therefore all the other people could not access the home page. She tried to remove the restrictions and we tried to remove them by using the Restricted Pages list in the administration, too.
Unfortunately there are a lot of pages in this space. Therefore removing the restrictions of the home page took very very long. Additionally the user - who made the fault - tried to remove the restrictions multiple times. As it took so long, she pressed Cancel every time. I am not sure if some of the processes perhaps are still running.
The current situation is as follows:
The Restricted Pages section does not show any restrictions for the home page any more. But nobody is able to access the home page currently. We see only You cannot view this page.
What can we do to access the pages of the space again?
you cloud export the whole space as XML - then do the following steps:
You can also import the backup into an test-environment before deleting. So you could check if your modifications are working.
I edited the entities.xml file and removed the permissions for the home page. This was an entry in the page object itself
<collection name="contentPermissionSets" class="java.util.Collection"><element class="ContentPermissionSet" package="com.atlassian.confluence.security"><id name="id">17203237</id> </element> </collection>
and the contentPermissionSet object which seemed to be empty:
<object class="ContentPermissionSet" package="com.atlassian.confluence.security"> <id name="id">17203237</id> <property name="type"><![CDATA[View]]></property> <property name="owningContent" class="Page" package="com.atlassian.confluence.pages"><id name="id">9011284</id> </property> <property name="creationDate">2013-02-26 13:19:45.438</property> <property name="lastModificationDate">2013-02-26 13:38:33.930</property> </object>
The imported space works correctly now.
Thank you very much for your support,
first let me know if you can log into Confluence as admin, if so double check if restrictions were removed and then go to Browse > Confluence Admin > Cache statistics and flush all.
Actually I suspect that it was caused due some malfunction form the database.
Also, if you're not able to log as Admin you can create a new admin account and then copy the contents of that page, then removed that malfunction page and finally create the page again.
This doc informs how to create a new admin account:
I believe these workarounds may help you.
thanks a lot for your answer. The access to Confluence as an admin is no problem and all the other spaces are doing fine. Only the one space where the restrictions have been, cannot be accessed. The "Restricted Pages" section show no more restrictions for the home page, but nobody is allowed to view it :-(
Unfortunately the flush of the caches did not help.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs