Help with Exporting HTML Content on Free Plan

[Tiago Massochin]

Hi everyone,

I have an old space with 15GB of content that I no longer actively use. I was fine leaving it inactive, but today I received an email from Atlassian warning me that the space would be deleted soon due to inactivity, as it’s on a free plan. When I initially created the space, the storage limit was higher, but now I can’t make any changes because it says I need to delete 13GB of data first or upgrade to a paid plan.

Since I don’t want to pay for the space, my goal is to download the content to preserve it for future use. I tried exporting it as an HTML zip file, but the process is incredibly slow — it took about 4 minutes to move just 1%. At around 10% progress, my computer crashed. Now, whenever I try to start the export process again, I get an error message saying, “Already running this task.”

I suspect the task is still running in the background on Atlassian's servers, but I couldn’t find any task manager or progress tracker to confirm or resume it. I’m currently stuck because I can’t start a new export, and with the free plan, I can do any interaction to remove the inactivity tag also I don’t have access to direct support to help me with that.

I’m really worried about losing all the content from this project. Does anyone know how I can resume the export task that seems to be running in the background or restart the export process entirely if the current task is stuck before my space is deleted? 

Any help would be greatly appreciated!

Thanks in advance!

[Kristian Klima]

Hi @Tiago Massochin  and welcome to the Community.

First, purge the Trash on all spaces that you want to export - it may even help with getting your data volume down.

Then, I would suggest exporting your spaces as XML files - that's the easiest way to import it Confluence again should you need to.

Current processes tend to terminate by default after a while if they cannot complete (been there, done that).