Help me break out of the "Getting Started with Confluence" Loop

Jeremiah March 26, 2024

I just activated the trail for Confluence Standard and I'm stuck in a stupid loop that is annoying me enough to spend time opening this question here.

On every page load (and I do mean every page load) I get the Getting Started video that pops up in the lower right corner.

2024-03-26_14-28-40.png

Naturally, I dismiss this by clicking the "x". Immediately an additional pop up occurs at the top to inform me that if I wanted to watch the video I can always access it here. Annoying, but okay. I click "Got it". 

2024-03-26_14-29-14.png

Then, I receive another one (yes, another one) to inform me I don't have billing setup yet. 

2024-03-26_14-29-46.png

I have dismissed this with the "Maybe later" option several times. Then, after repeated barrages of pop-ups, I thought to myself, "Maybe this will all go away if I just enter some billing details". 

So that's what I attempted to do. But, alas, I cannot do such a thing because the page cannot be found.

2024-03-26_14-30-05.pngAnd guess what... to add insult-to-injury I receive the Getting Started video pop-up again! I feel like I'm being trolled here.

What is going on and how do I stop this insanity?

And before you reply with the level-1 troubleshooting steps please know that I have tried everything. Just so you have confidence in me, here are my steps I've taken:

  • Signing out / back in of Atlassian
  • Clearing my browser cache
  • Tried several different browsers (Chrome, Edge, Firefox)
  • Tried several Incognito/InPrivate sessions of said browsers
  • Unnecessary but whatever, I rebooted my computer
  • I even untied my left shoelace and attempted it all from the start

Please, make it stop.

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

@Jeremiah there is currently not a way to turn those off in the tips in cloud.  My guess is even if there was the payment one would always appear during the trial period.  

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