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Hazelcast instance is not active!

Hi There, 

We just run into an issue with our software and this error coming directly to all users its very important to solve this as soon as possible because no one can use the software right now. 

HTTP Status 500 – Internal Server Error


Type Exception Report

Message Hazelcast instance is not active!

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

com.hazelcast.core.HazelcastInstanceNotActiveException: Hazelcast instance is not active!
	com.hazelcast.instance.DefaultNodeExtension$1.get(DefaultNodeExtension.java:205)
	com.hazelcast.instance.DefaultNodeExtension$1.get(DefaultNodeExtension.java:202)
	com.hazelcast.internal.serialization.impl.bufferpool.BufferPoolThreadLocal.get(BufferPoolThreadLocal.java:107)
	com.hazelcast.internal.serialization.impl.AbstractSerializationService.toBytes(AbstractSerializationService.java:141)
	com.hazelcast.internal.serialization.impl.AbstractSerializationService.toBytes(AbstractSerializationService.java:133)
	com.hazelcast.internal.serialization.impl.AbstractSerializationService.toData(AbstractSerializationService.java:118)
	com.hazelcast.map.impl.proxy.MapProxySupport.toDataWithStrategy(MapProxySupport.java:1262)
	com.hazelcast.map.impl.proxy.NearCachedMapProxyImpl.getInternal(NearCachedMapProxyImpl.java:113)
	com.hazelcast.map.impl.proxy.MapProxyImpl.get(MapProxyImpl.java:120)
	com.atlassian.cache.hazelcast.HazelcastCache.getOrLoad(HazelcastCache.java:308)
	com.atlassian.cache.hazelcast.HazelcastCache.get(HazelcastCache.java:125)
	com.atlassian.confluence.cache.DefaultConfluenceCache.get(DefaultConfluenceCache.java:53)
	com.atlassian.confluence.cache.ConfluenceMonitoringCache.get(ConfluenceMonitoringCache.java:57)
	com.atlassian.confluence.impl.cache.ReadThroughAtlassianCache.get(ReadThroughAtlassianCache.java:88)
	com.atlassian.confluence.impl.cache.ReadThroughCache.get(ReadThroughCache.java:28)
	com.atlassian.confluence.impl.bandana.ReadThroughCachingBandanaPersister.retrieve(ReadThroughCachingBandanaPersister.java:82)
	com.atlassian.confluence.impl.bandana.ReadThroughCachingBandanaPersister.retrieve(ReadThroughCachingBandanaPersister.java:75)
	com.atlassian.bandana.DefaultBandanaManager.getValue(DefaultBandanaManager.java:32)
	com.atlassian.bandana.DefaultBandanaManager.getValue(DefaultBandanaManager.java:24)
	com.atlassian.confluence.setup.settings.DefaultSettingsManager.getGlobalSettings(DefaultSettingsManager.java:40)
	com.atlassian.confluence.languages.DefaultLocaleManager.localeValidAndSaveable(DefaultLocaleManager.java:279)
	com.atlassian.confluence.languages.DefaultLocaleManager.setRequestLanguages(DefaultLocaleManager.java:267)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.lambda$null$2(LanguageExtractionFilter.java:37)
	java.base/java.util.Optional.ifPresent(Unknown Source)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.lambda$doFilter$3(LanguageExtractionFilter.java:37)
	java.base/java.util.Optional.ifPresent(Unknown Source)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:37)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.lambda$doFilter$3(VCacheRequestContextFilter.java:44)
	com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:84)
	com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:68)
	com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.doFilter(VCacheRequestContextFilter.java:43)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:67)
	com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:59)
	com.atlassian.confluence.web.filter.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:52)
	com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:25)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.confluence.web.ConfluenceJohnsonFilter.doFilter(ConfluenceJohnsonFilter.java:30)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
	com.atlassian.confluence.internal.diagnostics.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:42)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:46)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

Note The full stack trace of the root cause is available in the server logs.

 

1 answer

1 accepted

0 votes
Answer accepted
G subramanyam Community Leader Jun 14, 2022

Hi @Oday Rafeh welcome to the Atlassian community.

I have found this thread similar to your issue. Beside, I would request you to log a request with Atlassian support team. under technical issues & bugs.

Thanks for your Help 

I found that the directory 

/opt/Atlassian/confluence/bin/ 

does not exist and when I tried to copy this directory from the other working node the error is gone but now confluence has not started and showing this error 

Unit confluence.service has begun starting up.
Jun 15 22:45:15 conf01 systemd[29749]: confluence.service: Failed to execute command: Permission denied
Jun 15 22:45:15 conf01 systemd[29749]: confluence.service: Failed at step EXEC spawning /opt/atlassian/confluence/bin-- Subject: Process /opt/atlassian/confluence/bin/start-confluence.sh could not be executed
-- Defined-By: systemd

Process /opt/atlassian/confluence/bin/start-confluence.sh could not be executed

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