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Has anyone created a Customer-Facing Resource Center with the Public Link feature?

Katie Egan February 13, 2024

Hi, 

Does anyone have an example or use case that they have used the new Public Link feature? Looking to see a live example of it. 

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Kristian Klima
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February 13, 2024

Hi @Katie Egan 

You have 2 options:

  • You can simply allow anonymous access to you space - which is not ideal as any change to any page will be immediately visible.
  • You can use an app to create a Doc / KB site.

Such apps come in two approaches.

  • Refined and Spacecraft create a 'skin' over your anonymous access Confluence space but hide totally revamp the look and feel and hide Confluence elements.
  • Scroll Viewport and Instant Websites can create a public Doc / KB Site even from a private space (without anonymous access enabled) as they take a Confluence space content (that you define) outside of Confluence and build a dedicated website.

The obvious advantage of apps is that you control both the content AND the structure of your KB. With more advanced apps, you can deploy analytics, chatbots, etc.

Spacecraft is a free app and I'm now using it build my private site.

At work, we're using Scroll Viewport.

Katie Egan February 14, 2024

Thank you for these pro-tips. Very helpful! 

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1 vote
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Brant Schroeder
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February 13, 2024

@Katie Egan Welcome to the Atlassian community

Are you trying to expose a lot of pages publicly?  If the answer is yes public links would take a lot of work to make that possible.  If for instance, you want to have a public knowledge base then you should use anonymous access https://support.atlassian.com/confluence-cloud/docs/make-a-space-public/   Public links is really to share single pages https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/ 

Katie Egan February 13, 2024

Hey @Brant Schroeder thanks for getting back to me so quickly! 

I am trying to launch a customer-facing knowledge base, yes. Currently, trying to pitch the tool internally and was wondering if there are any public examples/use cases of other Atlassian customers that I could share as an example to get buy-in. 

Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 13, 2024

@Katie Egan A lot of the App vendors in the Atlassian marketplace use Confluence as an external KB.  Here are a couple of them:

You can find more in the support section of apps in the Atlassian marketplace.

Like Barbara Szczesniak likes this
Katie Egan February 14, 2024

Exactly what I was looking for, Brant. Thank you! 

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