HOW do I get my account back?

[Kristian Klima]

Hi @Kristine 

Just a reminder that this is a public forum of users and experts and anyone on the internet can see the content posted here.

So I'd refrain from sharing personal details such as e-mail addresses, site addresses etc.

Atlassian support, that's a different matter.

[Valerie Knapp]

Hello @Kristine , welcome to the Atlassian Community and thanks for your post. 

You need to open a support ticket to Atlassian for help with this. We can't access or recover accounts without access to your cloud instance.

https://support.atlassian.com/contact/#/ 

Best wishes

[Trudy Claspill]

Hello @Kristine 

Welcome to the Atlassian community.

What error is being encountered? Is the user having problems completing the login action? Is the user able to logon but get an error trying to access Confluence? What error messages are being displayed?

Is any other user able to access the Confluence information?

I am trying to determine if the scenario is

- a single user is unable to login to Atlassian Cloud

- a single user has lost permission to access specific content

- the content has been deleted

- the Confluence product is not accessible to any users

Can you find out when the last time was that the user was able to access the content?

Can you find out when the last time was that any user was able to access content on the same Confluence site?

Was the company using a paid subscription for Confluence or a Free subscription for Confluence?

I'm asking those questions because if a Free subscription was being used, and if it has been 120 days since the last time any user accessed content in the Confluence instance, then the Confluence instance would be deactivated by Atlassian due to disuse. Emails would've been sent to the Technical Contact, the Billing Contact, and the Atlassian Cloud Organization Admins for the site.

[Barbara Szczesniak]

@Kristine See this page for information about inactive free plans: https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long