Groups are not appearing for the space under Custom Space User Management feature

[Eddie Cardona]

The space has 12 groups created. But when you go to the Custom Space User Management feature to add a user the list of groups does not populate. The groups do appear under Space Permissions => Groups.

Please advise.

Ed

[Ryan Clifton]

Hello Eddie,

- Could you please clarify the naming format the Groups are using?

As CSUMC will only display groups that matches the Space group pattern that is configured within CSUMC's System Admin configuration. By default the Space group pattern is set to "{SPACEKEY}-{NAME}", this would mean that the Groups would require the SpaceKey to be at the start of the Group name in order for CSUMC to show the group in the Space Admin view.

As Denny, mentioned if you require any further assistance, then feel free to use our support Portal to create a support ticket or you can email support@thepluginpeople.com

Regards,

Ryan (PPL Support)

support@thepluginpeople.com

[Denny Miller]

Hi Eddie,

To clarify on the previous comment:

- Space Groups are groups that match the configured Space Group Pattern. The groups visible are also real confluence groups, and should be visible through space permissions group configuration.

- Delegated groups are not yet available in CSUMCloud.

I would suggest raising a support with the team, including your site you are experiencing the issue. If you are not seeing the groups you expect, our team will be happy to assist you with this if you raise a support ticket with your spaceGroupPattern, and the groups you are expecting to see within a given space.

(If this is not for the Cloud version of CSUM, feel free to reach out through the support portal for CSUM Server/Data Center).

[Shawn Doyle - ReleaseTEAM]

These are two different types of groups.  The ones you see thru the Space permissions are real Confluence groups, the ones you are not seeing in CSUM are CSUM groups and would be empty till you create them.

Space Groups: specific to and managed by the Space Admins

Delegated Groups: groups that are specifically nominated for management through CSUM Space Admin UI (ie they have to be a Space admin somewhere, even in their Personal Space!)