Google docs - This file can't be imported We ran into issues because the file may the wrong type, pa

[Alona Gian]

All of a sudden for the past 2 weeks have run into an issue of being unable to import Google Docs into the Confluence page.

This file can't be imported

We ran into issues because the file may the wrong type, password protected, or read-only.

Any ideas on what's going on? Doc is not password protected or read-only.

[Janet Wall]

THE ERROR REPORTED NEEDS TO BE FIXED

[Armitha Reddy Toorpu Ceema]

Hi Alona,

Could you please check the size of your document
Single file limit - 10 MB
Bulk file limit - Up to 30 files, 50 MB total
Each file cannot exceed 10 MB
Please find the link below for your reference:-
https://support.atlassian.com/confluence-cloud/docs/import-content-into-confluence-cloud/
Please accept the answer if this helpful so that it is helpful for others.

Thanks,
Armitha.

[Alona Gian]

It's a small Google doc - 2 pages. I used to upload the same doc every week without issues. This is not a size problem.

[Skye]

I am also experiencing this issue. Is there a problem with the Google to Jira connector? I have tried several times and keep getting the error message: 'This file can't be imported. We ran into issues because the file may be the wrong type, password protected, or read-only.' However, none of these issues seem to apply to my file.

[shawn.gray]

Same issue with trying to import a Google Doc as reported here

[Alona Gian]

Jira support noted that this issue has been triaged to the long-term backlog and it may not be fixed for weeks. There is no visible ETA for fixing this bug. In the meantime, please use the import docx function as a workaround.

Interesting to see that Jira is not really prioritizing customer reported issues.