I can not figure out what is causing this issue.
Bottom Line Up Front:
Users with access permission for files in Google Drive are being blocked from downloading those files when using the Confluence Google Drive app.
We have the Official Google Drive for Confluence app installed on our Confluence Cloud account.
We use this app so our employees using Confluence can downloaded relevant files (in this case, Keynote files) that are on Google Drive.
The macro on the page looks like this:
When clicking Download, the user is taken to the page that says it can't be scanned for viruses and are you sure you want to download. When clicking Download anyway, we (everyone in the company) now gets a message: "google.com is blocked."
The Strange Part:
The strange part is, if I take the exact URL out of the Google Drive macro and just paste the URL in Confluence without using the macro, there is no problem. The user can click the link, click the Download anyways button, and the file downloads.
The problem is only when using the Google Drive app.
The workaround is we just stop using the Google Drive app and paste in the Google Drive URLs.
Does anyone know what might be causing the issue with the Google Drive app that our users get "docs.google.com is blocked"? I feel it is some sort of permissions issue but I can't figure it out.
It has been 100% checked users are signed into their Google account and have permission to access the files they are trying to download from Google Drive.
Phew, Atlassian Team 2021 blew by. With dozens of demos and a handful of keynotes, you may have missed some of the awesome Confluence Cloud sessions. Don't' worry, you can watch them all here or on Y...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events