Google Drive Macro: "docs.google.com is blocked".... Sometimes.
I can not figure out what is causing this issue.
Bottom Line Up Front:
Users with access permission for files in Google Drive are being blocked from downloading those files when using the Confluence Google Drive app.
The Situation:
We have the Official Google Drive for Confluence app installed on our Confluence Cloud account.
We use this app so our employees using Confluence can downloaded relevant files (in this case, Keynote files) that are on Google Drive.
The Problem:
The macro on the page looks like this:
When clicking Download, the user is taken to the page that says it can't be scanned for viruses and are you sure you want to download. When clicking Download anyway, we (everyone in the company) now gets a message: "google.com is blocked."
The Strange Part:
The strange part is, if I take the exact URL out of the Google Drive macro and just paste the URL in Confluence without using the macro, there is no problem. The user can click the link, click the Download anyways button, and the file downloads.
The problem is only when using the Google Drive app.
The Workaround:
The workaround is we just stop using the Google Drive app and paste in the Google Drive URLs.
The Ask:
Does anyone know what might be causing the issue with the Google Drive app that our users get "docs.google.com is blocked"? I feel it is some sort of permissions issue but I can't figure it out.
Note:
It has been 100% checked users are signed into their Google account and have permission to access the files they are trying to download from Google Drive.
I also want to note that as everyone is working remotely on their own network, this isn't an issue of a VPN permissions issue.
2 answers
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