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We use guest users for customers that only need access to one space (a customer space) in Confluence Cloud.
We also use Jira Service Management, however these users can't access any of the knowledgebase pages in the support portals.
Is there a way to give access to the service desk AND be a Confluence Cloud user?
Unfortunately you can't. I can confirm that if a user (portal only, or with an account id) is a JSM customer he/she has access to KB. From the moment he/she is granted the guest permission, it automatically stops seeing the KB. Keep in mind that guests in confluence is still in BETA, so no wonder why that's happening. Given the fact that:
Guests can only have access to one space at a time.
I don't think that currently you can achieve what you want.
I think that's pretty much what's happening. You stop being a portal customer and become a guest user. You have to see if granting that guest user guest access to the KB, give him back that visibility (keeping in mind that guests can have access to only one space).
And again, this is a BETA feature with the guests. I wouldn't be surprised if they fix this (imo I think they should). Let me check if I can find a suggestion somewhere..