Getting the error message "Error loading excerpt from".

[Dana Ciaccio]

I keep trying to include a recently converted page as an excerpt in another page and keep getting the error message "Error loading excerpt from". I deleted the excerpt and than added it again but it continues to give me the same error message. I verified multiple times that the page I am trying to include works and it does when i visit it on it's own. Does anyone know what the issue is and how I can fix it?

[Shannon S]

Hello Dana,

Thank you for reporting this to us. It sounds like you could be running into this bug:

• CONFCLOUD-64794 Excerpt Include Macro Fails in Fabric, if the included excerpt is from TinyMCE and is in a section/table/macro

Does the excerpt happen to be part of any section, table, or macro? 

Shannon

[Dana Ciaccio]

Hi Shannon, 

The page the excerpt is on was converted from the old editor to the new one and now has a 2 column layout. Nothing else exists on the page.  

Dana 

[Shannon S]

Hi Dana,

The 2-column layout is part of the Section Macro, which is affected by this bug, and is not supported in the new editor.

If you change the layout back to a single column, does the issue persist?

Thank you!

Shannon

[Dana Ciaccio]

Hi Shannon, 

The problem is still persisting. I changed the layout back to a single column and still getting the error message. I even created a new child page with the same info and no layout and am still getting the error message. 

Thanks, 

Dana 

[Shannon S]

Dana,

Thank you for testing to see if that was what was affecting you.

In that case, we'll need to get a better look at the page. You can have one of your site admins raise a ticket with us in Cloud Support at support.atlassian.com/contact. 

Take care,

Shannon

[Bruno]

I have the same issue

[Oliver]

I have also the same issue :( 

[Mark.Hunt-Bryden]

Has anyone managed to solve this issue?
I have this probably and the excerpts are not within Macros.

[Deleted user]

I'm having the same issue. 

[Simon Walk]

same

[Michelle Smith]

I'm having the same issue.  No layout, no macros, Excerpt page only contains a line of text.  Seems mad.  Maybe I'll revisit my search for a "global variable"...though that doesn't seem to be an option either?  I just want to share a line of text on multiple pages, and if i need to change that line of text (a server path), have it automatically displayed on all the pages that use the excerpt.

[Michelle Smith]

OK, scratch that.  My "Excerpt" page didn't have my line of text in the /excerpt macro.

[Carolyn Brunner]

I'm having the same issue.  :(

[Michael Schwarz]

I have the same issue