Getting error:"Unable to communicate with server. Saving is not possible at the moment."in

[shiva pandey]

Hi ,

Whenever I am trying to create a new page in an existing space I am getting error :  "Unable to communicate with server. Saving is not possible at the moment.". Any help would be appreciated.

errorPage.PNG

errorPage.PNG

[Jonathan]

I think I've fixed the issue by turning off Collaborative editing and Synchrony. I was noticing the drafting system having trouble, and taking a very long time before it was 'ready'.

Confluence administration > General Configuration > Under 'Administration' > Collaborative Editing

[Aylin Kohls]

It seems that when time of response are not good, save not works under collaborative editing.

I turned off the feature and it worked!! thanks Jonathan!!!

[gchaney]

I turned off just the plugin for Collaborative Editing.  I didn't see a separate setting for "Collaborative Editing"

[Matt Drane]

We had the same issue but turning off Collaborative Editing solved the issue.

[Chris Dahlem]

Thanks. Disabling Callobrative Editing has fixed the issue. Appears to be a problem with Confluence 6.0.3 though!

[C. M. W.]

Plus one on that work around

[Leticia]

I tried to find this fix in Confluence cloud but the pathway doesn't exist.

Is there another way to solve it for that instance?

[Adrian Wyssmann]

Any idea how to fix this but keep collaborative editing on?

[EvyL]

Any answer for this? I'd like to use Collaborative Editing as well. 

[florianeichin]

I have the same problem - are there any further help?

[Franko Ivasic]

I had the same problem, disabling and enabling "Collaborative Editing" fixed the problem. Thanks.

[Wayne Stanar]

yep same here and turning collab editing fixed it so still a thing ya

[Andre dharmawan]

Becareful when you turned off "Collaborative Editing" it can create error page like this and even after you enabled it again this error page still persist in another page.

[do_dang_quan]

Thank Jonathan

[Martin Maat]

It turned out I was using emojis. In particular a hand that indicates a hands-on action to be performed: 👉

It is a plain valid Unicode character which gets displayed perfectly in draft mode. Yet it inhibits the page from being published, with the known misleading error.

[Kurt Dodrill]

Removing a single smiley face emoji we had on a page solved this issue for us. Thanks.

[flexdanmark]

In an expand-field in a page edit, we removed a smiley, and that fiexed it for us. :-) Thanks for the hint.

[TimC]

Bingo. Same issue here. 

[Rob Donoghue]

Fixed it for me, thank you. 

[marcelpallares]

The same here! Thank you :) 

[Adriano Pagano]

Same here! Thx a lot

[Jacoline Melis]

|Thanx!

[F_ Heidemann]

Same issue and fix experienced here.

FYI: there is a page and 2 tickets for this issue:

https://confluence.atlassian.com/confkb/saving-page-throws-unable-to-communicate-with-server-message-921470725.html

https://jira.atlassian.com/browse/CONFSERVER-18509

[Casten Riepling]

In my case, a unicode up arrow caused the issue.  Specifically this: 

↑

[Chander Inguva]

For some reason, i see same issue in Confluence 5.10.7 Server 

[Chris Zach]

I don't have an answer, but here's what I'm seeing for symptoms, which agree with comments on this page from others.

• Using Confluence Cloud.
• Error occurs in Chrome, but not in Safari.
• Error occurs on page with the % character.

Is there a JIRA ticket filed yet?

[Bruce Cannon]

I filed an issue for Cloud, they say it got fixed.  % doesn't break for my pages anymore.  And I think they must have fixed for Server too, because I can now type it into this box!  If you are on Server and still have the issue, I think you should open a new ticket.  Here is the ticket I filed https://support.atlassian.com/servicedesk/agent/JST/issue/JST-242800 

[Adam Norgaard]

Can confirm that this has been resolved on the Cloud version of confluence and Jira.  I can now edit these pages with the percent sign.  It only affected Chrome.

[Bruce Cannon]

This problem is back for me on Cloud.  However I recently installed a beta version of Chrome (Canary) so this may be related.

[Chris Zach]

Closing the loop: The problem for me was caused by the interaction with the LastPass Chrome extension. Not sure what the long-term resolution will be yet.

[Josh Ramos]

I can confirm. Lastpass is causing this error for me as well. I was able to disable the extension and after I was able to save a page.

Any update on a resolution for this? This has only just recently started happening. 

[Roya Elison]

I'm having the same issue using Chrome and LassPass plugin. I filed a ticket with LastPass. They suggested updating the Autofill settings, but I have yet to get it working. 

https://lastpass.com/support.php?cmd=showfaq&id=8956

[S Hoover]

Thanks for this thread for pointing me in the right direction. I had this symptom for a similar but not specifically identical reason.

• Firefox 56.0.2
• Confluence 6.0.6 on-prem (managed by us, not by Atlassian)
• Not using LastPass on my client side
• Not sure whether HipChat plugin is enabled on server side

In my case, there were no percent characters in the text. However, I had copied and pasted from an email from MS Outlook that contained two smile emojis. Suspecting those, I deleted just the two emojis and I was able to save my page.

Conclusion: Confluence hates special characters.

[Kelly Arrey]

One of our users just encountered this, it turned out to be because he tried to save a page which included an emoji.

[Barbara Bazemore Kiszka]

I saw this error repeatedly when saving one particular page. When editing the characters "->" changed to a new special symbol. After I removed the symbol the page saved successfully.

I agree with @S Hoover above, Confluence does not like special characters.

[Jonathan Baudouin]

I had the same problem "Unable to communicate with server" (in French : "Impossible de communiquer avec le serveur. Impossible d'enregistrer pour le moment.") because of a f****** emoji in the page !

Actually this message seem to be shown when an error 500 occur, which is not very accurate....

Atlassian guys could manage properly emoji erros !

[Vincent T]

We are now end of 2019 and this problem still does occure on a fresh free cloud instance..

Come on Atlassian...

[M_D_ Klapwijk]

On Confluence 6.8.0 problems saving large tables generated in confluence markup. Disabling 'Confluence Hipchat Plugin' seems to be still the working solution. 

[Mike_Hamilton]

If you have the add-on "Adaptavist Selectacular", disable it. This fixed it for me after upgrading from 5.9 to 6.3.4

[Austin Smith]

disabling this plugin fixed for me as well!

[Benjamin Saberin]

EDIT: After a day, the issue popped up again.  I dug through the logs and saw an odd HipChat plugin error.  After disabling all the HipChat addons, 5.10.6 works for us.  I'm assuming this was the original issue.

I experienced this issue with Confluence Server version 5.10.7.  "Upgrading' to 5.10.6 resolved the issue for me.

My application Server is Linux.  DB Server is MS SQL 2012.

Symptoms: After upgrading to 5.10.7 I saw the error above (and many other errors) whenever attempting to Save or Import.  The drafts were saved to the DB (I found this by querying SQL directly).  I also had odd and frequent heartbeat errors.  

Solution: I downloaded 5.10.6 and installed it as an upgrade.  The problem immediately resolved itself.

Note: This was the second major issue I had with 5.10.7.  Last night I installed it and the upgrade corrupted my DB.  I restored the Application Server from a snapshot, and the DB from a backup.  Today I ran the installation again and thought things went well (everything seemed to work, but saving failed).

Conclusion: I suspect there are problems with https://www.atlassian.com/software/confluence/downloads/binary/atlassian-confluence-5.10.7-x64.bin

[david weng2]

Indeed, disabling  HipChat  add-ons solved my problem.!!

[Benjamin Saberin]

I'm very glad it helped!

I found this especially frustrating because we do not use HipChat integration with Confluence (we for Jira).

Are you running 5.10.7 or 5.10.6?  I want to upgrade to 5.10.7 this weekend if all I need to do is disable HipChat add-ons.

[david weng]

Hey, We're running 5.10.7.

It seems that the HipChat integration plugins caused this problem.

PS i needed to create a second account since i already posted twice in 24 hours lol...

Anyways thank you for the solution, helped me a lot  

[Jiraconfluence Solutionmgm sIT]

Same Error in 6.0.1 - HipChat Plugins are OFF and it still does not want to save some pages.

[Contribyte Atlassian]

I have several different instances of 6.0.1. All of the are suffering on this problem.

[David]

Same as Jiraconfluence Solutionmgm sIT. How did you solve your problem ?

[Help Desk]

Spanking new install with this same problem.

[Thomas Gorence]

Same issue here, seemed to have started with an update to 6.0.1

[Bruce Cannon]

I am experiencing this same problem.  

1. When I try to enter edit mode for any page, instantly get  "taking longer than usual, try reloading the page."  
2. If I wait, it never loads.  
3. If I reload, get page in edit mode.  
4. But cannot save changes; get an endlessly repeating cycle of first "unable to communicate with server" followed after a few seconds by "you're back in business".
5. If I hit Update, this process repeats.  Forever.  
6. After experimenting with this whole cycle a few times, I get "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing."  

Am on Cloud.

[Bruce Cannon]

I don't know if I have found the smoking gun for others, or a bug isolated to my instance, or my browser, or what...

But here's what I found after a few hours of trying to track down the source of the problem (why are some pages editable, while others are not?  Is there markup, invisible codes, or table, macros, or even visible characters that are causing problems?) 

Eventually I found something inexplicable.  Any page I eliminate the percent character from becomes savable again!  And am able to isolate it and reproduce it too.  All the pages which were saved, but when edited become unsavable, I have been able to recover by editing out that character. 

Even stranger, I can create a new blank page, title it "Test" or whatever, and put no characters on the page other than the percent character, and it will not save.  I can even create a new page, with zero characters on it, title the page with the percent character, and it won't save.

How weird is that?  Can someone else with this problem try it and report back?

Edit: I don't know if this is a clue that what I am seeing is browser related, or a clue that it is a Confluence bug and Atlassian Answers is built on Confluence, but:  I originally wrote this note with "the percent character" replaced with the percent character itself, and this comment would not post!

[Olly]

Bruce - you're right, i can't save pages with the percentage character in them.

This is in Confluence 5.10.1.

Anyone know if a later version fixes this?

[Bruce Cannon]

Hi Oliver:

I was excited that we had confirmed that it was a Confluence issue, so could pass to Atlassian for solving.

But before I opened a support request I tried it in Safari.  Unfortunately, pages open, edit and save fine in Safari, with the percent character.  

Then when I go back to Chrome, and try and edit that page into which I had inserted the percent character, it fails again.

So now what does this mean?  Where does the problem lie?

Bruce

[Dan Rumney]

I see this also... it's worth noting that it's not just content that can contain percent characters... some macros will also contain them (like Section macros).

I also saw this when I had a Table layout set to "Responsive". I couldn't save it until I set it to "Fixed width"... probably a percent CSS setting or something.

Thanks for the Safari tip.

[Dan Rumney]

And it turns out that the problems exists here too! Can't use the actual percent character.

[Dan Rumney]

I dug further.

3 users, all with the same version of Chrome: A, B, C

A is an admin and sees this issue
B is an admin and does not see this issue
C is not an admin and does not see this issue.

When I compare the HTML source of these three users all editing the same page, I obviously see diffs. When you remove the admin related diffs, the timestamp/key related diffs and the user name related diffs, something stood out:

Issue seen:

<meta name="ajs-discovered-plugin-features" content="{&quot;com.atlassian.confluence.plugins.confluence-jira-metadata&quot;:[&quot;linked-issues-dropdown&quot;,&quot;inline-tasks-flag&quot;],&quot;com.atlassian.confluence.plugins.confluence-dashboard&quot;:[&quot;dialog&quot;,&quot;tour-step-sidebar&quot;,&quot;transition-saved-for-later&quot;,&quot;tips&quot;],&quot;com.atlassian.confluence.plugins.confluence-hipchat-integration-plugin&quot;:[&quot;hipChatServerIntegration&quot;]}">

Issue not seen:

<meta name="ajs-discovered-plugin-features" content="{&quot;com.atlassian.confluence.plugins.confluence-jira-metadata&quot;:[&quot;linked-issues-dropdown&quot;],&quot;com.atlassian.confluence.plugins.confluence-hipchat-integration-plugin&quot;:[&quot;hipChatServerIntegration&quot;]}">

Of course, it could be other things, but that's what I am seeing

[Dan Rumney]

That, and in the failing instance, I see

 data-base-url=&quoquot;https://confluence.example.com/confluence"

in the TinyMCE textarea and I don't see that in the working instances

[Adam Norgaard]

Confirmed issue with the percent sign in confluence and JIRA using Chrome.  It just will not save.

[Olly]

Disabling lastpass (or going into incognito mode) fixes the issue for me.

[Dan Rumney]

I checked and confirmed that I see the same behaviour - seems to be some kind of interaction with LastPass

[Brian Jester]

Thank you Oliver and Dan for finding the LastPass connection!

[Bruce Cannon]

Great find!  Over in the LastPass forums much discussion on the discovery that disabling the LastPass chrome extension is the only way to get Google Inbox to send messages.  

So Lastpass+Confluence is apparently not an isolated interaction but a more general disruption by that extension.  

I'm still puzzled about the interaction between LastPass and percent signs in Confluence though.  I should check to see if mail that doesn't send has a percent sign in it  

[Lukas Griesbrock]

The problem occurred with us due to a certificate exchange.
The solution was to import it into the Java Trusted Store. After that everything worked again.

[Milo Grika]

After testing all the things listed here, in the end it was a macro (specifically the Box macro) that had gone wonky. Deleted it, and re-added it and Publishing worked.

[Frank]

In my case a page containing

𝛿

could not be saved.

[Teja]

This is occurring in Confluence 7.1.0 version.

How can we solve the problem with Collaborative Editing "on"?

It was working absolutely fine with Confluence 6.9.1 version. 

[Teja]

We are able to solve the issue with  Collaborative Editing "on".

By adding below option in Java Options

 -Dsynchrony.enable.xhr.fallback=true 

[Kemal Tuncelli]

We are using Confluence DataCenter 6.13.7 and also facing the same issue

[Alex_Fischels]

I know this is an older thread, but I found that emojis also cause this to happen. Remove the Emoji and it may actually save. 

I say this because I had tried everything else, even with synchrony off. 

[DKB Service GmbH]

iss there a solution? wa are running conf 6.6.0 and 6.13.4. in booth versions we get this error.

deaktivate Collaborative Editing ist not a solution for us...

[Rethabile Morena]

Our users tend to receive a 'Unable to communicate with server' error, and based on the articles we need to switch off collaborative editing.

We would like a solution with Collaborative Editing on. We have a huge user-base and found that when switched off, it caused too many issues where users saved and published work, but when in view mode the content had not updated.

[Barbara Bazemore Kiszka]

Did you try looking for unusual characters on the page and removing them before saving? Unusual characters include emoticons, fancy bullets, and in my case --> got turned into one character.

[Deleted user]

I'm also very interessted in finding a solution with Collaborativ Editing "on". It's a great feature and our users love it. But "Communication-Problems" are still frustrating. 

The only workaround for us, currently working after getting the error message:

- Close Page 

- Question for delete or save draft => Save Draft

- Open Edit-Mode again and save. 

Till now it worked good, but its not a very nice workaround.

(Local Server Confluence 6.8.1)

[Bronson Petterson]

Turning off Collaborative Editing worked for us as well, "Local Server Confluence 6.8.1"

[tracy grygiel]

I'm experiencing the same problem in IE 11.  I'm running Confluence on their cloud (hosted).  I am trying out different wikis for my company and if this doesn't resolve, I'll have to go to another solution. It worked well for me at another organization.  I haven't heard back from them at all (disappointing).   

[Lisa Gordon]

I see it with 5.10.8.  I use Chrome.  I frequently also have errors about having a saved draft to merge even though I can see my previous save was ok.  Anyone else see that issue?

[alertdriving]

I'm getting the same problem ever since I upgraded to 6.0.3

With Collaborative Editing ON

• error when trying to save "Unable to communicate with server.  Saving is not possible at the moment"

With Collaborative Editing LIMITED

• cannot move existing pages
• cannot rename existing pages
• cannot make inline comments

I just tried disabling the HipChat plugins as others have suggested, but that doesn't seem to have any effect.

At the moment, I am having to flip the Collaborative Editing setting back and forth just so our users can do the work they need. 

Froilan

[Daniel Guidry]

I just upgraded from 5.9.4 to 6.0.3 today and we began seeing this exact issue. I disabled the collaborative editing function as some other posters did and it resolved the problem.  Looks like an issue there that Atlassian will need to sort out for the next update.

[Yves SAMEN]

It worked for me. Hope we'll have an update from @atlassian-consulting@e-core.com very soon

[Craig Brand]

We've upgraded to V 6.0.3 today and this is happening to us. Grrrr!