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Get all active users on a Confluence Cloud instance

Hi :)

Do you know if there is a way to get a list of the Atlassian active users who have access to a specific Confluence Cloud instance? In fact, I checked the Confluenc REST API but did not find anything helpful there. 


Thank you in advance for your help. 


3 answers

0 votes
Dave Liao Community Leader Jan 08, 2023

@Boris MBOUMEHANG - if you're the admin of a managed instance, you now can export what you want from the admin screens:

If there are multiple Confluence Cloud instances on your org, your users probably reside in a group called confluence-users-<your-org-name>.

In your export, choose "only active users" under User status.

0 votes

Hi everyone, 

Does anybody have an idea regarding this please? I tried to print the list of users contained in each Confluence group, but there is no specific pattern that could indicate that the user account is disabled "Deactivated" for example. I tried that because I wanted to exclude all de disabled accounts, so that the rest would be the active accounts. 

Any idea?

Thanks in advance.



Why do you need the list of active users? If it's to deactivate inactive users, can you vote for:

Hello Taiji, 

It is to calculate the percentage of active users per month and per year, in order to optimize our biiling and accelerate some strategic decisions. 


Like Dave Liao likes this

Understood. If users are automatically disabled after XX months, won't that be more efficient billing?

Of course it will be efficient for billing, but not exactly for our operation management's processes. In fact, some of our users connect only very occasionally. So, disabling them after xx months could add an additional charge for our operational teams, because they will have to enable accounts more frequently.

However, in my opinion, the feature request can be completed with a kind of policy that can be applied to a set of users (an Atlassian group for example), to manage specific cases (such as users that connect occasionally). 

PS: I would like to add that we need this metric (number of active users at a specific time) for our KPI, to meet our strategic decision's purposes.


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