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I would contact Atlassian support to discuss this. If you do not have access to support please have the Customer do so if they have not as yet.
Hi Jack,
Not able to submit the ticket as there's nothing suggested after the options are chosen. Is there a support email or another way to reach out to the Support team?
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You are in right spot. As long as you are the technical contact for the instance you should be able to submit the ticket.
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