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Finding resolved comments? Help!

I am tasked with making sure all requested changes to documents have actually been properly addressed.

We have many documents in Confluence, some of them at version 175 and higher. Our SMEs have been highlighting text and making comments to the documents, and the persons reading the comments have been deleting the text and making changes. Of course, when the text is deleted the comment goes away. Now, I am coming along behind, trying to make sure the original comments were properly addressed. How can I access those original comments? Is there a way?

Thanks in advance!

1 answer

2 votes
Jonathan Smith Community Leader May 22, 2018

@Rob H,

  Based on my testing in Confluence 6.6.1 (server), resolved and unresolved comments will still display on a page after you delete the sentence with the comment.

You can review these by clicking ... (page properties), and then click resolved comments.

a.jpg

Jonathan Smith Community Leader May 22, 2018

Even if the comment wasn't answered, they will still display in "resolved comments".

When I go to a previous version of a document and follow the process you describe, it only shows comments I made concerning other documents associated with this one, and nobody else's. Help!

Jonathan Smith Community Leader May 24, 2018

What displays in the current version? Should have all prior comments/answers.

Jonathan Smith Community Leader May 24, 2018

For future proofing, you might want to look into Camala Workflows and create an approval / publishing workflow. Changes requested --- changes made --- changes approved --- publish.. etc.

I am looking at a document right now, it is on version 214. The Resolved Comments entry in the ... menu shows 8 comments. I personally made over 30 comments in a previous version of this document.

I need to know how to look at all of the comments from all previous versions...

Jonathan Smith Community Leader May 25, 2018

Is it possible your comments were part of replies? These are also visible at the bottom of each resolved comment.

If not replies, I would suggest creating a test page and seeing how comments are working in your environment. All of mine (including restoring version 1 as a test) saved all comment/reply tests:

a.jpg

If this functionality isn't working correctly, you should open a ticket with Atlassian.

Hi Guys, do you know if there is way to display the resolved comments on a page? With a macro or so?

Like Viradeth Phromrasmy likes this

Also is there a way to view resolved comments other than through the '... > resolved comments' option?

We have a client who can't view it due to their browser limitations and can't change the browsers so I'm looking for alternative ways of viewing this information.

Thanks.

Like Magic Mike likes this

what browser and what version of the browser is it?

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