Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,888
Community Members
 
Community Events
168
Community Groups

File list disappears when I insert a lucidchart document

Hi,

Since the last couple of days I've been experiencing an issue whereby when I create a file list page and then insert a lucidchart document & select this to auto update, the file list function is "missing" and replaced with just a "label" of file list resulting in me being unable to drag and drop files in.

Even when I drag a file into the page prior to me inserting the lucidchart document, as soon as I insert a lucidchart document & edit to to apply auto update, the file list "disappears".

I constantly create pages in Confluence demonstrating Business Processes so insert a lucidchart document along with a PDF version so this has been working successfully previous to the last couple of days.

Please see screenshots below showing the error - 

Example 1.PNGExample 2.PNGExample 3.PNG

Is anyone else experiencing this?  Do we know if this is a known issue and is to be rectified?!

Going over previously created pages containing lucidchart documents, I'm now unable to edit the chart, the screen goes grey and becomes "inactive".

Seems like several issues with the lucidchart/Confluence integration?!

1 answer

0 votes
Jack Brickey Community Leader Sep 08, 2022

Based on what you have conveyed here I would reach out to lucid chart support directly and report this and see if they are already aware or if they can have a look. It may be an update Confluence or lucid chart has resulted in an Interoperability issue. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events