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File links turn grey and inactive


Can someone please share their knowledge about file links turning grey?

Recently we noticed that some of the files that were originally uploaded to a page as links turned grey and are now inactive - we cannot access those files by clicking on the link or via attachments of the page.

How do those files end up being removed from the page if nobody deletes them? Can it be related to the moving of the page to another place? We have moved several pages yet only one is now missing the files.

Links are turning blue when editing the page yet there is still no way to open or edit them.

Has anyone experienced this and maybe found out the reason or a solution?

Thank you!

1 answer

0 votes

Welcome to the Community!

Links will go grey when, as you say, the target is no longer there, or you don't have permission to see it.

So, yes, either someone is deleting the attachments, or a move of page is making them unavailable.

My guess is the second one - if you have been linking to files by pasting in their urls, that would explain it.  When you move a page to a different space, its url changes, including the urls for the attachments on it.  (Also, the new space may have different permissions, so you'll need to think about that too if your spaces are not broadly readable by everyone)

Don't use url links in Confluence that link to things inside Confluence, you should use Confluence's page reference functions instead - these won't have this problem when you move things around.

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