Failure Updating App

[John Appleton]

Whilst upgrading the SSO for Atlassian Data Center from 4.2.17 to 4.2.20 on Confluence 8.0.2, an error occurred. The error has resulted in Confluence being completely in-operable and displaying in plain text.

It reports Logo System Error and the diagnostic below.

Filter execution threw an exception

com/opensymphony/xwork/config/ConfigurationManager

I have restarted Confluence and the host server to no avail.

Has anybody got any ideas?

[Shekhar Gupta · Accepted solution]

We have log the issue as a bug in our public issue tracking system. Please see the following issue to keep track of this problem - we have shared the details on below bug ticket:

• CONFSERVER-81603:com/opensymphony/xwork/config/ConfigurationManager error with Confluence 8

[Joel Andrews]

Thanks @AAMIR ANSARI that worked for me!  I am not going to even bother reinstalling that app as I don't need it on server, using an alternate SSO method.

[togo]

Exact same issue on our site as well. Downgrading plugin resolved it.

[togo]

@AAMIR ANSARI : attached log to https://support.atlassian.com/requests/CSP-314073

[John Appleton]

Unfortunately, I can't downgrade because I can't access the Manage apps section of Confluence anymore.

[AAMIR ANSARI]

@togo I do not have access to the Atlassian Ticket. If you can paste the snippet of the error you are getting, I can check the plugin name and suggest some options.

[togo]

2023-01-13 08:08:38,954 INFO [http-nio-8090-exec-6] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog

Request Unique ID : e6f5aa5b-3113-4e5c-812d-f4b8821de7ed

--------------------------

JVM Stats

--------------------------

xmx = 2147483648

usedNonHeap = 559636632

availableHeap = 1174481376

availableNonHeap = -1

allocatedHeap = 2147483648

freeAllocatedHeap = 1174481376

maxNonHeap = -1

availablePermGen = 0

maxPermGen = -1

maxHeap = 2147483648

usedHeap = 973002272

usedPermGen = -1

xms = 2147483648

--------------------------

Request Information

--------------------------

URL: https://docs.xxxx.com/confluence/500page.jsp

Scheme: https

Server: docs.xxx.com

Port: 443

URI: /confluence/500page.jsp

Context Path: /confluence

Servlet Path: /500page.jsp

Path Info: null

Query String: targetStatus=current

--------------------------

Attributes

--------------------------

javax.servlet.forward.request_uri: /confluence/rest/experimental/relation/touched/from/user/current/to/content/214401903

javax.servlet.forward.context_path: /confluence

javax.servlet.forward.servlet_path: /rest

javax.servlet.forward.path_info: /experimental/relation/touched/from/user/current/to/content/214401903

javax.servlet.forward.query_string: targetStatus=current

javax.servlet.forward.mapping: org.apache.catalina.core.ApplicationMapping$MappingImpl@28b89

__prepare_recursion_counter: 1

javax.servlet.error.status_code: 500

struts.actionMapping: noActionMapping

brave.SpanCustomizer: SpanCustomizer(RealSpan(6aca5b739d1cbee1/6aca5b739d1cbee1))

com.atlassian.confluence.impl.profiling.DecoratorTimings: com.atlassian.confluence.impl.profiling.DecoratorTimings@5156fc72

org.apache.struts2.dispatcher.filter.StrutsPrepareFilter.REQUEST_EXCLUDED_FROM_ACTION_MAPPING: false

com.opensymphony.sitemesh.APPLIED_ONCE: true

javax.servlet.error.message:

javax.servlet.error.servlet_name: noop

brave.propagation.TraceContext: 6aca5b739d1cbee1/6aca5b739d1cbee1

__wrap_recursion_counter: 1

com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true

atlassian.core.seraph.original.url: /500page.jsp?targetStatus=current

brave.servlet.TracingFilter$SendHandled: true

com.atlassian.gzipfilter.GzipFilter_already_filtered: true

B3-TraceId: 72ab2760c075f5

loginfilter.already.filtered: true

javax.servlet.error.request_uri: /confluence/rest/experimental/relation/touched/from/user/current/to/content/214401903

com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true

com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter: true

javax.servlet.error.exception: javax.servlet.ServletException: Filter execution threw an exception

os_securityfilter_already_filtered: true

com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter: true

--------------------------

Parameters

--------------------------

targetStatus : current

caused by: javax.servlet.ServletException: Filter execution threw an exception

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:196)

caused by: java.lang.NoClassDefFoundError: com/opensymphony/xwork/config/ConfigurationManager

at com.atlassian.plugins.authentication.impl.web.filter.authentication.ConfluenceAuthenticationFilter.shouldFilter(ConfluenceAuthenticationFilter.java:78)

2023-01-13 08:08:38,954 INFO [http-nio-8090-exec-19] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog

Request Unique ID : ca848014-d2de-41af-be80-8699a6d791fe

[AAMIR ANSARI]

Hi,

Looks like there is some issue with the authentication plugin

caused by: java.lang.NoClassDefFoundError: com/opensymphony/xwork/config/ConfigurationManager

at com.atlassian.plugins.authentication.impl.web.filter.authentication.ConfluenceAuthenticationFilter.shouldFilter(ConfluenceAuthenticationFilter.java:78)

I would suggest trying to delete the line which contains : com.atlassian.plugins.authentication.atlassian-authentication-plugin in table PLUGINDATA and then start confluence. 

Backup your database and run the below query:

delete from plugindata where pluginkey = 'com.atlassian.plugins.authentication.atlassian-authentication-plugin'; 

Then start the confluence again.

Let me know how it goes.

[togo]

@John Appleton  : you need to connect to the Confluence database as documented in https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html. 

In particular, use 

select PLUGINDATAID, PLUGINKEY, FILENAME, LASTMODDATE from PLUGINDATA;
to locate the plugin, then 

delete from PLUGINDATA where PLUGINDATAID= XXXXXX;

To remove it. Then restart Confluence, and re-upload the previous plugin, which you have previously downloaded from https://marketplace.atlassian.com/apps/1216096/sso-for-atlassian-server-and-data-center?hosting=datacenter&tab=versions (make sure to select the correct edition, and version -- in my case its DataCenter & 4.2.17)

[togo]

@AAMIR ANSARI : yes, that's what I did. But the problem is that that plugin's latest version is causing this problem.

[John Appleton]

@togo Thanks for that, I'll have a go at that. I was on that version before also.

[John Appleton]

@togo That Worked perfectly, I now have a fully functioning Confluence server again. Thanks for the steer on this, much appreciated.

[AAMIR ANSARI]

H @John Appleton 

Could you please share the error snippet from the logs after you are attempting to restart the confluence?

Thanks,

Aamir

[Joel Andrews]

I am experiencing the same thing when I upgraded the same app today, it made Confluence completely unusable.