Failed to create a location and file for the PDF export.

[saehui ju]

Cannot export PDF.
I guess confluence can't create a folder directory.

What can I do?

Caused by: com.atlassian.confluence.importexport.ImportExportException: Failed to create a location and file for the PDF export.
	at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerXmlToPdfConverter.convertXhtmlToPdf(FlyingSaucerXmlToPdfConverter.java:62)
	at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerXmlToPdfConverter.convertXhtmlToPdf(FlyingSaucerXmlToPdfConverter.java:52)
	at com.atlassian.confluence.extra.flyingpdf.InternalPdfExporterService.doCreatePdfForPage(InternalPdfExporterService.java:110)
	at com.atlassian.confluence.extra.flyingpdf.InternalPdfExporterService.createPdfForPage(InternalPdfExporterService.java:78)
	at com.atlassian.confluence.extra.flyingpdf.DelegatingPdfExporterService.createPdfForPage(DelegatingPdfExporterService.java:61)
	at com.atlassian.confluence.extra.flyingpdf.DiagnosticPdfExporterService.createPdfForPage(DiagnosticPdfExporterService.java:74)
	at com.atlassian.confluence.extra.flyingpdf.ExportPageAsPdfAction.doExecute(ExportPageAsPdfAction.java:32)
	... 383 more


Caused by: java.io.IOException: Couldn't create export directory /confluence_home/temp/pdfexport-20210118-180121-1444-47
	at com.atlassian.confluence.importexport.impl.ConfluenceTempDirExportFileNameGenerator.createExportDirectory(ConfluenceTempDirExportFileNameGenerator.java:64)
	at com.atlassian.confluence.importexport.impl.ConfluenceTempDirExportFileNameGenerator.getExportFile(ConfluenceTempDirExportFileNameGenerator.java:95)
	at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerXmlToPdfConverter.convertXhtmlToPdf(FlyingSaucerXmlToPdfConverter.java:60)
	... 389 more

[Raja Jibran Saifullah Khan]

Remove semicolon from the heading of the page and you will be able to export in pdf

[Nic Brough -Adaptavist-]

I'm going to assume you mis-tagged this with Cloud and you are on server (as you would not see this sort of error on Cloud)

It is what it says it is - the Confluence server process is running as a user who does not have full write access to /confluence_home/temp on the server.

You'll need to have the server administrators correct the permissions.

[Dan Crosby]

I'm presently having this issue on the cloud version when exporting pages that contain any embedded screen prints.

[Jim Ballowe]

I am having the same issue repeatedly and use the cloud version, as well.

[Nic Brough -Adaptavist-]

Cloud can't give you this error message, it doesn't have the file storage setup that server/DC does.

Could you tell us exactly what error you get?

[Jim Ballowe]

Sorry, but cloud DID give me this error message repeatedly. We have NEVER had on-premise Atlassian. I wasn't able to export the document at all - the "Time Elapsed" just kept counting up and the download never completed, error was "Failed to create a location and file for the PDF export."

Found this page by searching for that error message - cam across this first:

https://jira.atlassian.com/browse/CONFSERVER-58288

When I saw that was for an on-prem server I came to this page and made my comment.

[Jonathan Bohlmann]

Ditto what Jim said.  WE are also on Cloud and get the same error

[Dylan Reeder]

[CONFCLOUD-75274] Users intermittently get the error failed to create a location and file when trying to export pages to PDF - Create and track feature requests for Atlassian products.

[Basavaraj Sangote]

Hi @JONATHAN BOHLMANN ,

I am also facing same issue,

Did you got any solution for this?

If yes please reply

[Nic Brough -Adaptavist-]

We still have not got the error report that we need to be able to debug this.

I say "we", meaning the Community, we can't debug from these posts, it's something that *really* needs to go to Atlassian.  (I have tried to ping it up to them)