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Export to PDF - Images Missing

In the process of exporting a Confluence page to a .PDF, we are losing the images and diagrams on the page. Gliphy, .PDF, .PNG, are the three file formats we currently are having issues with. We are using Confluence Cloud, the most updated version. TIA!

1 answer

Hi there,

Were you using the native Confluence PDF exporter or a exporter app from a vendor, such as Scroll PDF Exporter?

Potentially, the issue could be related to a known issue where a forward slash character / included in a Confluence page title prevents the images from being exported.

This is an older issue which Atlassian's are tracking here: https://ecosystem.atlassian.net/browse/CE-735

If this is not the case, do you receive anything in place of the images in the generated export (eg. an empty box)? Also are the images which you are attempting to export attached directly to the page?

Thanks, Thomas (K15t)

Hi Thomas,

We are using Confluence's native exporter. There is not forward slash included in the title of the page. There are no image placeholders (empty boxes) when exporting, only blank space.

i am having the same issue, was this ever resolved?

Like # people like this

Also having issue. I'm on cloud hosted Confluence using native PDF export. The full diagram does not get exported, diagram was missing text labels.

Like Yannick Hoffmann likes this

Is there still no resolution to this?

Just noticed we have this too.

So my issue ended up being that my images were linked via URL (made documentation using Tango).  If I copy and paste the image into the page, it now exports since it has the image itself. Seems like it doesn't download it via URL to put it in the PDF.

same issue no images on exported spaces

Please fix this. We have the same issue

Hi Yannick - are your pictures inserted via URL, or are the pictures themselves uploaded to atlassian?

Screenshot from 2022-09-01 17-11-06.png Trying to upload it on confluence as a title picture

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