Export to PDF - Images Missing

[Short_Celeste]

In the process of exporting a Confluence page to a .PDF, we are losing the images and diagrams on the page. Gliphy, .PDF, .PNG, are the three file formats we currently are having issues with. We are using Confluence Cloud, the most updated version. TIA!

[Thomas Rough _K15t_]

Hi there,

Were you using the native Confluence PDF exporter or a exporter app from a vendor, such as Scroll PDF Exporter?

Potentially, the issue could be related to a known issue where a forward slash character / included in a Confluence page title prevents the images from being exported.

This is an older issue which Atlassian's are tracking here: https://ecosystem.atlassian.net/browse/CE-735

If this is not the case, do you receive anything in place of the images in the generated export (eg. an empty box)? Also are the images which you are attempting to export attached directly to the page?

Thanks, Thomas (K15t)

[Short_Celeste]

Hi Thomas,

We are using Confluence's native exporter. There is not forward slash included in the title of the page. There are no image placeholders (empty boxes) when exporting, only blank space.