Export to PDF - Images Missing

[Short_Celeste]

In the process of exporting a Confluence page to a .PDF, we are losing the images and diagrams on the page. Gliphy, .PDF, .PNG, are the three file formats we currently are having issues with. We are using Confluence Cloud, the most updated version. TIA!

[Jack Brumley]

Same here, absolutely infuriating. Need to send a document to management. Half the images missing with grey box and spinning circle. It's like the exporter hasn't finished loading all the images on the page before saving the file.

[Tom Rough]

Hi there,

Were you using the native Confluence PDF exporter or a exporter app from a vendor, such as Scroll PDF Exporter?

Potentially, the issue could be related to a known issue where a forward slash character / included in a Confluence page title prevents the images from being exported.

This is an older issue which Atlassian's are tracking here: https://ecosystem.atlassian.net/browse/CE-735

If this is not the case, do you receive anything in place of the images in the generated export (eg. an empty box)? Also are the images which you are attempting to export attached directly to the page?

Thanks, Thomas (K15t)

[Short_Celeste]

Hi Thomas,

We are using Confluence's native exporter. There is not forward slash included in the title of the page. There are no image placeholders (empty boxes) when exporting, only blank space.

[James Smith]

i am having the same issue, was this ever resolved?

[henrulin]

Also having issue. I'm on cloud hosted Confluence using native PDF export. The full diagram does not get exported, diagram was missing text labels.

[Dávid Várszegi]

Same issue here.

[Ron Yates]

Is there still no resolution to this?

[Daniel Schealler]

Just noticed we have this too.

[Ron Yates]

So my issue ended up being that my images were linked via URL (made documentation using Tango).  If I copy and paste the image into the page, it now exports since it has the image itself. Seems like it doesn't download it via URL to put it in the PDF.

[FMS]

same issue no images on exported spaces

[Yannick Hoffmann]

Please fix this. We have the same issue

[Ron Yates]

Hi Yannick - are your pictures inserted via URL, or are the pictures themselves uploaded to atlassian?

[Yannick Hoffmann]

 Trying to upload it on confluence as a title picture

[Fedor de Veth]

Same issue, no images on export pdf. Please fix it; this bug has always been there!

[douglapsley]

Same issue here.  Using Confluence for documentation and I regularly need to send PDF versions to clients, but the images don't display in the generated PDFs, which means that I cannot do that.  I just get the spinner on a grey background.

[Steve Currie]

Like everyone else, I'm seeing PDF exports of pages hosted on Confluence Cloud contain gray boxes with a "loading spinner" in place of the image that shows up when simply viewing the page directly in Confluence. I've found that simply re-exporting sometimes makes the bad images show up properly. Additionally, the images I'm seeing problems with appear to be mostly PNG, not JPG. This makes the PDF export effectively useless. All page titles contain only letters, numbers, underscores, and hyphens. The problematic images are not the same images on each export attempt.

[Shahar Fleishman]

My problem is solved by performing the following actions

• export to pdf
• wait for the download link to appear
• refresh the page, wait for the download link to appear again
• download

[seaghan moriarty]

The spinning circle suggests that the Confluence PDF renderer software has insufficient resources or time to fully render the image(s) before creating the PDF - resulting in an incomplete (images-missing) document.  

Shahar Fleishman's solution works for me (export once, but refresh the download-link page and on the 2nd time, the PDF will render images successfully)

Thanks Shahar!

[Darryl Lee]

This is pretty shabby.

I had a whopping 9 images in a 7-page PDF, and on its first attempt Confluence only rendered 2/9. None of the images were more than 200kB, most under 100kB.

Considering this has been happening since 2020, with a recent resurgence in 2024, I'm thinking

1) the PDF exporter is just generally flaky,

2) they need to adjust some timeout settings,

3) c'mon, this is pretty core functionality. :-/

[Andrei Delcea]

I also have the same issue, I can't export my docs since half of the images are exported in the loading state