It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Export to PDF - Images Missing

In the process of exporting a Confluence page to a .PDF, we are losing the images and diagrams on the page. Gliphy, .PDF, .PNG, are the three file formats we currently are having issues with. We are using Confluence Cloud, the most updated version. TIA!

1 answer

Hi there,

Were you using the native Confluence PDF exporter or a exporter app from a vendor, such as Scroll PDF Exporter?

Potentially, the issue could be related to a known issue where a forward slash character / included in a Confluence page title prevents the images from being exported.

This is an older issue which Atlassian's are tracking here:

If this is not the case, do you receive anything in place of the images in the generated export (eg. an empty box)? Also are the images which you are attempting to export attached directly to the page?

Thanks, Thomas (K15t)

Hi Thomas,

We are using Confluence's native exporter. There is not forward slash included in the title of the page. There are no image placeholders (empty boxes) when exporting, only blank space.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,411 views 6 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you