Export pdf

[Rahul]

I am facing issue while exporting a page from confluence. I am getting an error stating that "Your session has expired. You may need to resubmit the form or reload the page"

Export to word is working fine

[Scott Jablow]

We're also having the same issue on our cloud service.

[Bart Vermeir]

I had the same problem and created a ticket at Atlassian Support. This resulted in this public issue:

https://jira.atlassian.com/browse/CONFCLOUD-74930

[Hood Hunter]

Can you confirm whether it fixed or not?  I see their support marked as resolved but I cannot view the detail.

[Bart Vermeir]

This issue is not resolved (for me). CONFCLOUD-74930 is marked as 

• Resolution:Unresolved

In the issue links you can see the following:
    is resolved by
        HOT-101302 

But this is an internal link - we cannot see the contents of hotfix HOT-101302.

[Kane McConnell]

As a workaround, while viewing the page you wish to export, select the More Actions menu (triple dots) > Advanced details > View Source.

The page will open without the surrounding Confluence navigation panes and menus. You can use the browser's print function (Ctrl+P) to print to PDF.

If you use background coloring in your page, you may wish to tick the option to print background colors and/or headers.

[Sergio Flores]

Excellent workaround, thank you!

I did have a problem displaying some tables, but overall worked for me.

[Harald Seyr]

Hi,

this also affects my cloud instance, so it seems to be a general issue. 

I reported at Atlassian Support and will try to post updates as atlassian reponds.

Regards,

Harald

[Kane McConnell]

Thanks, Harald. We are free users for the moment, so we don't have access to support. Hopefully, a fix is forthcoming.

[Harald Seyr]

I got feedback: "unable to reproduce, please clear browser cache and try again". So I did. And the error still occurs. 

[Kane McConnell]

Yep, we tried the same. Sort of a lame response from Atlassian when multiple users and tenants report the same issue.

[Kathy Hart]

Only some of our users are experiencing this issue. I am not, but I am an admin. 

That really doesn't help. It just makes it harder to find and fix. 

I don't see any new permission controls or anything that would have suddenly affected this. 

[Jörn Bungartz]

We have the same issue for one of our users - all others can export just fine. Also one of our customers have the same problem for one user in their tenant. 

I just opened a support request ticket with Atlassian. Will update here once I receive a reply.

[Jörn Bungartz]

The ticket mentioned by @Bart Vermeir above now contains a work-around that worked for us:

1. As an impacted user, go to https://<Confluence-name-placeholder>.atlassian.net/wiki/welcome (<Confluence-name-placeholder> should be the site name), which should trigger a "welcome" prompt or simply refresh the page.
2. Go back to the page(s) that you are looking to export and refresh (refresh button on the browser or /CMD/CRTL+R).
3. Tap the ellipsis button at the top-right > Export > Export to PDF to export it again.

[Bart Vermeir]

I can confirm this workaround is successful. Thanks!

[Thomas Snijder]

Same issue here

[Jerry Eisener]

@Harald Seyr is there a ticket number that we can see and perhaps comment on? 

[Harald Seyr]

I got a request id JST-821443

However, I suspect this is not open to public.

[Alex Koxaras _Relational_]

@Rahul @Kane McConnell you should raise a request to Atlassian Support.

This thing affect more that one instance and should be reported.

[Casper Lumby]

Hi @Alex Koxaras _Relational_ . We are also experiencing this. When I try and raise the issue, I only have the options of "Explore Community" or "View Documentation". There are no options for creating a ticket, as far as I can tell.

[Alex Koxaras _Relational_]

Only paid plans are eligible to raise a request on support. Free plans get the help of community - where applicable.

[Casper Lumby]

Hi @Alex Koxaras _Relational_ . Thanks. I just checked with an admin at my workplace and we are paying for Confluence. Is there any other reason why I might not be able to raise a support request?

[Alex Koxaras _Relational_]

@Casper Lumby no I can't think of one. You should be able to raise a request.

[Alex Koxaras _Relational_]

There was an incident for yesterday https://confluence.status.atlassian.com/incidents/jwwx5y03pqdg which hopefully has been resolved by now. Can you please confirm that now it's ok? @Rahul @Casper Lumby @Kane McConnell @Harald Seyr @Scott Jablow 

[Harald Seyr]

I can confirm that the error still occurs for single page export.

Only after workaround I can report it to be fixed in two of my instances;

• Export single page => no worky
• Export same page from space settings (I have no idea if this requires some space admin rights) => worky
• Export single page => suddenly works 

In my third instance, I do not apply the workaround and the error still occurs.

[Casper Lumby]

I am also still experiencing the error. Thanks for working on this, though!

[Kane McConnell]

Also still seeing the same issue for Export to PDF.

[Rahul]

Yes same issue here

[Jerrilyn Jones]

Same here.

Tried deleting cookies, closing/opening browser, reloading page, etc. and none have worked.

[Rahul]

Don't forget to post here if u get any resolution 

[Kane McConnell]

We are also having the same issue with our tenant. On multiple devices, we've tried logging out and using incognito browsers. This seems to be a broader issue than just for ourselves.