Export missing draw.io embedded diagrams

[Andrew Boyle]

When I export to PDF or Word, all the draw.io embedded diagrams show as broken link icons, how can i fix this to include the diagrams?  

[MJ Valencia (draw.io diagrams)]

Hi Andrew, 

This issue typically happens when draw.io diagrams are not fully loaded or properly included during the export process. Here are a few steps you can take to resolve this: 

• Before exporting, make sure all draw.io diagrams are fully loaded on the Confluence page. Sometimes, diagrams may not be rendered correctly if the page hasn't finished loading. 
• Occasionally, browser issues can interfere with the export process. Try updating your browser to the latest version or switching to a different browser to see if that resolves the issue. 
• If your Confluence page uses public links for diagrams, make sure that these are properly configured. If they aren't set up correctly, the diagrams might show up as broken links. Also, double-check the export settings and make sure that diagrams are set to be included. 
• Another workaround is to open each diagrams in draw.io, use the "File" > "Print" option, and then select "Save as PDF". This will ensure the diagram is embedded directly in the exported file. 
• As an extra possible suggestion: use an app like k15ts Scroll PDF Exporter.

If you've tried all of the above and are still experiencing issues, there might be a more specific problem at plat. Feel free to provide more details, and I'll do my best to help! :) 

MJ

[Rebekka Heilmann _viadee_]

Hi @Andrew Boyle and welcome to the Community,

I just tried it out myself and didn't see any issues with the Standard PDF Export. Do you have any Export templates defined globally or for the space?

What happens, if you export the page via Space settings > Export space > PDF > Select what to export > choose the page ? 

[Andrew Boyle]

Hi @Rebekka Heilmann _viadee_ ,

Thanks for the reply. I have had success with this functionality in the past with other organisations, but for some reason its not working in this organisation.

We dont have any export templates. I also tried the method you suggested with exporting only one page (that contains embedded draw.io) and same issue.

[Rebekka Heilmann _viadee_]

In this case, i would recommend opening an issue with draw.io directly: draw.io for Confluence and Jira Desk - Jira Service Management (atlassian.net)