Users attempting to create an account after being invited are receiving the below error. Not sure whats occurring as I can log into the confluence server without any issues.
com.atlassian.crowd.exception.runtime.OperationFailedException: java.net.NoRouteToHostException: No route to host (Host unreachable)
caused by: java.net.NoRouteToHostException: No route to host (Host unreachable)
at java.net.PlainSocketImpl.socketConnect(Native Method)
com.atlassian.crowd.exception.runtime.OperationFailedException: java.net.NoRouteToHostException: No route to host (Host unreachable) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.addUser(CrowdServiceImpl.java:350) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.addUser(CrowdServiceImpl.java:329) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Welcome, Matt. I understand when users click on the sign-up button in the invitation to join Confluence, they get "no route to host" error.
To create the user, Confluence has to "talk" to itself. "No route to host" indicates that Confluence cannot find itself on the network. A firewall appliance or software like Windows Firewall or IPtables could be preventing the connection.
Do the traceroute to the name confluence is using for a base URL.
For example on Windows, if your Confluence instance is http://confluence.company.com then the command would be:
Please let me know the results of the commands or anything else that you find out about the issue.
The logs revealed that the Confluence instance was using Jira for user management. Matt eliminated the Jira user directory from the equation and it was possible to create user accounts.
@Matt if you would like to add any details to help folks who experience this in future we will welcome that.
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