Event Reminder for Calendar not working

[Vivek Sharma]

Hello Team,

I have created a Calendar for my team, set up Event Reminder but unable to get Notifications when any event occur. Any suggestion?

BR,

Vivek

[Brant Schroeder · Accepted solution]

@Vivek Sharma Welcome to the Atlassian community

Are you following the directions laid out in the KB? https://support.atlassian.com/confluence-cloud/docs/add-reminders-to-events/   Are you sure it is not going to junk?  Is it happing to you or multiple people?

[Vivek Sharma]

Thanks @Brant Schroeder for the response.

We are using Data Center version of confluence (7.13.8) not cloud. Though i have followed https://support.atlassian.com/confluence-cloud/docs/add-reminders-to-events/ as you suggested but no luck. I am using Mac FYI

Is the same feature not available in Data Center Version?

[Brant Schroeder]

@Vivek Sharma Sorry about that.  Yes server does provide reminders.  https://confluence.atlassian.com/doc/reminders-1044780420.html   It should not matter what platform you are on.  What browser are you using?  Have you tried a different browser to see if that makes a difference?

[Vivek Sharma]

@Brant Schroeder I am using chrome. I will try with other browsers but was wandering if there are any system or applications settings which might stop the reminders to get through.

[Brant Schroeder]

@Vivek Sharma No.  I would suggest contacting your email system administrator.  There might be a outgoing filter that is preventing it from being sent.  They could do a trace to see if the email is even reaching the server and if it is where it is going.

[Vivek Sharma]

@Brant Schroeder sure, I will try these and revert back with the findings.

Thanks