Error while generating placeholder. Is the server available?

I try to migrate confluence in my own server and through reverse proxy nginx. I get this error when trying to edit a page in confluence and link it with a JIRA issue. Google shows no result.  The application link show no error. In fact I can still search JIRA issues from confluence. Any ideas? thnks!

1 answer

I was running into this as well using Confluence via Apace 2 reverse proxy (using SSL.) The fix was following the instructions for exiting Confluence's server.xml:

https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html#SecuringyourAtlassianapplicationswithApacheusingSSL-PartA.ConfiguretheAtlassianapplications

The instructions say update scheme and proxyPort, but the example configuration shows proxyName, proxyPort, secure, and scheme. Add all four to the configuration and restart Confluence. I originally only added scheme and ProxyPort as the instructions said and got the same error as you. When I went back and added the proxyName and secure directives things worked as expected.

According to https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html, you only need proxyName, proxyPort, and scheme for non-SSL.

Hope that helps.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,691 views 25 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you