Error when trying to access spaces after an update?

[Stefan Ermel]

Hi after Updating to current server version we get this when trying to access a space:

System Error

Cause

java.lang.NullPointerException
    at com.vertuna.confluence.plugins.spaceauditor.SAViewTracker.isTrackingEnabled(SAViewTracker.java:89)

Cause

java.lang.NullPointerException
    at com.vertuna.confluence.plugins.spaceauditor.SAViewTracker.isTrackingEnabled(SAViewTracker.java:89)

Stack Trace:[hide]

java.lang.NullPointerException
	at com.vertuna.confluence.plugins.spaceauditor.SAViewTracker.isTrackingEnabled(SAViewTracker.java:89)
	at com.vertuna.confluence.plugins.spaceauditor.SAViewFilter.processTrackables(SAViewFilter.java:102)
	at com.vertuna.confluence.plugins.spaceauditor.SAViewFilter.doFilter(SAViewFilter.java:73)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.confluence.plugins.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:52)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.confluence.plugins.pulp.PulpFilter.doFilter(PulpFilter.java:70)
.........

Can someone help me here? Our admind already tried some suggested tips like clearing the cache, restarting the service, server etc.

What would be possible steps to trace the source of the issue?

Best regards

Stefan

[Alexis_Robert · Accepted solution]

Hi @Stefan Ermel , 

from the logs, it looks like an issue with the ViewTracker plugin. Can you disable it and try again ? 

Thanks, 

--Alexis

[Stefan Ermel]

Hi Alexis,

thank you so much. There was no ViewTracker but the "SpaceAuditor" plugin which was incompatible. I uninstalled it and our Admin also updated Java Runtime.. I assume it was the plugin. Now it is working again.

Best Regards

Stefan