Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Error when trying to access spaces after an update?

Stefan Ermel October 11, 2019

Hi after Updating to current server version we get this when trying to access a space:

System Error

Cause

java.lang.NullPointerException
    at com.vertuna.confluence.plugins.spaceauditor.SAViewTracker.isTrackingEnabled(SAViewTracker.java:89)

Cause

java.lang.NullPointerException
    at com.vertuna.confluence.plugins.spaceauditor.SAViewTracker.isTrackingEnabled(SAViewTracker.java:89)

Stack Trace:[hide]

java.lang.NullPointerException
	at com.vertuna.confluence.plugins.spaceauditor.SAViewTracker.isTrackingEnabled(SAViewTracker.java:89)
	at com.vertuna.confluence.plugins.spaceauditor.SAViewFilter.processTrackables(SAViewFilter.java:102)
	at com.vertuna.confluence.plugins.spaceauditor.SAViewFilter.doFilter(SAViewFilter.java:73)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.confluence.plugins.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:52)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.confluence.plugins.pulp.PulpFilter.doFilter(PulpFilter.java:70)
.........

 

Can someone help me here? Our admind already tried some suggested tips like clearing the cache, restarting the service, server etc.

What would be possible steps to trace the source of the issue?

Best regards

Stefan

1 answer

1 accepted

0 votes
Answer accepted
Alexis Robert
Community Champion
October 11, 2019

Hi @Stefan Ermel , 

 

from the logs, it looks like an issue with the ViewTracker plugin. Can you disable it and try again ? 

 

Thanks, 

 

--Alexis

Stefan Ermel October 11, 2019

Hi Alexis,

thank you so much. There was no ViewTracker but the "SpaceAuditor" plugin which was incompatible. I uninstalled it and our Admin also updated Java Runtime.. I assume it was the plugin. Now it is working again.

 

Best Regards

Stefan

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events