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Error: "We couldn't fetch the data from your identity provider. Fill these fields manually."

I'm trying to use Confluence with AWS Cognito.

I configured the client ID and secret, I added the full URL of my Cognito domain and pasted the callback URL to my settings.



When I save all the settings, I get the following error:



I'm not sure how to fix this. I followed the documentation and I Googled this error and found no solution.

Any help would be appreciated.

2 answers

1 accepted

1 vote
Answer accepted

Hi @Daniel 

I was checking some AWS Cognito documentation and found what could be the problem.

On Confluence OIDC configuration, the Issuer URL for the AWS Cognito IdP should be as follows:

https://cognito-idp.<your aws region><your pool id>

In my test case it would be something like this:


With this set, you should be able to use the automatic configuration.

Let us know if this works to you.

Kind regards,
Thiago Masutti

@Thiago Masutti you were right! seems like that fixed that issue. Since that was the purpose of this thread, I'll continue on the other. I have a new issue related to the subject of that thread :)

0 votes

This means your Cognito system is not responding to your Confluence server's requests in a way that it understands.

The Confluence log will probably contain a bit more information about the problem (i.e. what the Cognito service said back to it), so having a look at them might help - see <confluence home>/logs/atlassian-confluence.log

But you might find more in the Cognito logs - hopefully it's logged the request from Confluence and if it has, it may be able to tell you exactly what is wrong.

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