Error on Confluence startup

Hi,

We have installed Jira and are now installing confluence. JDK is installed, JAVA_HOME is set to c:\Progra~1....

Upon starting startup.bat, it starts, but when trying to startup confluence server we get the error

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.atlassian.confluence.util.GeneralUtil.isSetupComplete(GeneralUtil.java:810)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:57)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:46)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.32 logs.


4 answers

We'll need some more information. Can you provide full exceptions from the logs in your confluence home?

In case you need some help to find the log file, try this doc

To me this is saying that there was an error during setup because the variable isSetupComplete is Null. I would suggest trying to install Confluence again following all of the installation steps to a T.

Sometimes the fix is just restart the application or clean and rebuild the bundled plugin directories. However to better investigate this problem is necessary to analyze the log.

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