Error on Confluence startup

Hi,

We have installed Jira and are now installing confluence. JDK is installed, JAVA_HOME is set to c:\Progra~1....

Upon starting startup.bat, it starts, but when trying to startup confluence server we get the error

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.atlassian.confluence.util.GeneralUtil.isSetupComplete(GeneralUtil.java:810)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:57)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:46)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.32 logs.


4 answers

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We'll need some more information. Can you provide full exceptions from the logs in your confluence home?

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In case you need some help to find the log file, try this doc

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To me this is saying that there was an error during setup because the variable isSetupComplete is Null. I would suggest trying to install Confluence again following all of the installation steps to a T.

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Sometimes the fix is just restart the application or clean and rebuild the bundled plugin directories. However to better investigate this problem is necessary to analyze the log.

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