Error on Confluence startup


We have installed Jira and are now installing confluence. JDK is installed, JAVA_HOME is set to c:\Progra~1....

Upon starting startup.bat, it starts, but when trying to startup confluence server we get the error

HTTP Status 500 -

type Exception report


description The server encountered an internal error () that prevented it from fulfilling this request.



note The full stack trace of the root cause is available in the Apache Tomcat/6.0.32 logs.

4 answers

We'll need some more information. Can you provide full exceptions from the logs in your confluence home?

In case you need some help to find the log file, try this doc

To me this is saying that there was an error during setup because the variable isSetupComplete is Null. I would suggest trying to install Confluence again following all of the installation steps to a T.

Sometimes the fix is just restart the application or clean and rebuild the bundled plugin directories. However to better investigate this problem is necessary to analyze the log.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,528 views 25 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you